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Hi, when i try to install flashplayer, it fails. I get a message saying connection error.
Strange as I have perfect connection when this repeatedly happens
Thankyou
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Hi jaimes18543978,
In order to provide help as quickly as possible, please put the following information into your post:
Thank you.
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Maria
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I'm having the same problem with Firefox, Chrome and IE on Windows 7 64-bit. IE screenshot attached. The same thing happens when I click on Retry. I had to uninstall Flash because every single freaking time I went to a new web page, in all three browsers, I would get the "Flash has stopped working. Click continue or stop." If I waited 10 seconds or so, the message would go away and the page would load. I thought I'd start over clean, but now I can't even install it.
Thanks.
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It works if you opt in for the McAfee software. Just sayin'. Haven't had anyone respond to me about why that is, but there you go. I don't think anyone around here knows what day of the week it is.
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This still didn't work for me. I continue to get the Connection failed error. Thanks anyway.
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This is the online installer returning the 'connection error'. I'd like to get some log files from you to troubleshoot further. Please provide the two log files (Adobe_ADM.log and Adobe_GDE.lo) located at C:\Users\YourUserID\AppData\Local\Temp\Adobe_ADMLogs using the instructions posted here: How to share a document. Post the URL to the log files in your reply.
What OS are you using?
I replied to your other thread on your experience with the installer when not selecting and selecting McAfee. Please respond on that thread.
Thank you.
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Maria
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Here are the files, Maria.
Adobe_ADM.log: Shared Files - Acrobat.com
Adobe_GDE.log: Shared Files - Acrobat.com
jaimes18543978, as stated in my original post, I am using windows 7 64-bit.
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Meanwhile you might want to try uninstall flash players prior to installing them with the uninstaller here:
http://download.macromedia.com/get/flashplayer/current/support/uninstall_flash_player.exe
Once that is done you can download the 3 offline install files at the bottom of this page:
Installation problems | Flash Player | Windows
These are the actual install files. IF that does not work you might have to try this in addition to the above:
Best Regards
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Hi owlswell,
Thank you for posting the install log files. I do see an error in the file and will forward it to the team responsible for the online installer.
Do you have Service Pack 1 installed on your Win7 system?
Thank you.
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Maria
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Thanks!. SP1 is installed on my PC.
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Hi,
Thank you for confirming the SP version.
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Maria