Connection error????

[Guest]

Hi, when i try to install flashplayer, it fails. I get a message saying connection error.

Strange as I have perfect connection when this repeatedly happens

Thankyou

[_maria_]

Hi jaimes18543978,

In order to provide help as quickly as possible, please put the following information into your post:

• Your operating system & version
• Your web browser(s) & version
• If you get error messages, pleaseprovide a screenshot: http://forums.adobe.com/thread/1070933‌

Thank you.

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Maria

[owlswell]

I'm having the same problem with Firefox, Chrome and IE on Windows 7 64-bit. IE screenshot attached. The same thing happens when I click on Retry. I had to uninstall Flash because every single freaking time I went to a new web page, in all three browsers, I would get the "Flash has stopped working. Click continue or stop." If I waited 10 seconds or so, the message would go away and the page would load. I thought I'd start over clean, but now I can't even install it.

Thanks.

[benh76973286]

It works if you opt in for the McAfee software. Just sayin'. Haven't had anyone respond to me about why that is, but there you go. I don't think anyone around here knows what day of the week it is.

[owlswell]

This still didn't work for me. I continue to get the Connection failed error. Thanks anyway.

[_maria_]

@owlswell

This is the online installer returning the 'connection error'.  I'd like to get some log files from you to troubleshoot further.  Please provide the two log files (Adobe_ADM.log and Adobe_GDE.lo) located at C:\Users\YourUserID\AppData\Local\Temp\Adobe_ADMLogs using the instructions posted here: How to share a document.  Post the URL to the log files in your reply.

@jaimes18543978

What OS are you using?

@benh76973286

I replied to your other thread on your experience with the installer when not selecting and selecting McAfee.  Please respond on that thread.

Thank you.

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Maria

[owlswell]

Here are the files, Maria.

Adobe_ADM.log: Shared Files - Acrobat.com

Adobe_GDE.log: Shared Files - Acrobat.com

jaimes18543978, as stated in my original post, I am using windows 7 64-bit.

[Carm01]

Meanwhile you might want to try uninstall flash players prior to installing them with the uninstaller here:

http://download.macromedia.com/get/flashplayer/current/support/uninstall_flash_player.exe

Once that is done you can download the 3 offline install files at the bottom of this page:

Installation problems | Flash Player | Windows

These are the actual install files. IF that does not work you might have to try this in addition to the above:

Can't install updates

Best Regards

[_maria_]

Hi owlswell,

Thank you for posting the install log files.  I do see an error in the file and will forward it to the team responsible for the online installer.

Do you have Service Pack 1 installed on your Win7 system?

Thank you.

--

Maria

[owlswell]

Thanks!. SP1 is installed on my PC.

[_maria_]

Hi,

Thank you for confirming the SP version.

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Maria