Are you using Windows computer or Mac ?
If Windows try below steps :
1)
Disable Anti-Virus and Firewall temporarily .
2)
If you are using Wireless/ Wifi Internet , try with Ethernet wired connection .
3)
Make sure LAN settings is set to detect settings Automatically :
- Open Control Panel and then click on the option "Network and Internet" .
- Click on Internet options, click on 'Connections' tab.
- In the 'Connections' tab, select 'LAN' settings, you will be able to view the Local area network settings box.
- Check the box-"Automatically Detect Settings" and then "uncheck" all the other check boxes like 'Use automatic configuration script', 'Use a proxy server' , Bypass proxy server' ,then click on ok button .
- Click on "LAN settings" button again , make sure "Automatically Detect Settings" is the only option selected, keep the LAN properties window open.
Then try to update again .
still same??? time for step 4
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4) You may uninstall Adobe Creative Cloud application .
Creative Cloud Help | Uninstall the Creative Cloud desktop app
Then try with solution provided in the below link :
https://forums.adobe.com/thread/1851555
" If all steps fails , time for direct installer to get into action "
Step 1)
Click on the below link and open Photoshop Elements download link.
Do not close the page , simply keep it open.
Note : we are not downloading any thing from Photoshop elements page , we need keep it open thats it.
Download Photoshop Elements products | 13, 12, 11, 10
Then click on below link and download direct Installer file mentioned in step 2.
It will directly starts installation process right away.
Step 2)
http://trials2.adobe.com/AdobeProducts/KCCC/1/win32/ACCCx3_1_3_121.zip
Extract Zip first, then run Setup.exe file.
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