Connection error also((((

[joeld78345585]

I can't install flash palyer it goes only to 4% and then says Connection error and terminates.

Please help!

Windows 7, 32 bit

Firefox 39

Flash - 18.0.0.203

[suriti_singh]

Please Uninstall your current flash player using Uninstall Flash Player | Windows and install offline installer. Flash Player for Firefox - NPAPI

[piyush2508]

Hi joeld78345585‌,

Please try restarting your system and this time turn off your Anti-virus. If this doesn't work please find the offline installer at Installation problems | Flash Player | Windows Page (at the bottom).

Thanks

Piyush

[joeld78345585 · Accepted solution]

Thanks a lot.

I used ofline installer first then twice tried online installer. Second time online installed worked and finally I had to enable Flash plugin in Firefox and it finally worked.

Thanks a lot!

[_maria_]

Hi joeld78345585,

We are aware of the connection error issue and are investigating it.  We'd appreciate it if you could provide the install logs.  If you have a few minutes, please do the following:

1. Create an empty text file named ADM.trace inside your %temp% directory (usually C:\Users\<YourUserID>\AppData\Local\Temp\).  The file extension itself is .trace, not .txt or anything else.
   • To create the empty text file, navigate to the %temp% directory, right-click in an empty area and select New > Text Document
   • Rename the new file to ADM.trace
     • Note: make sure file extensions are visible so that the extension is .trace and not .txt.  See Show or hide file name extensions - Windows Help
2. Run the online installer again until it stops
3. Locate the Adobe_ADM.log and Adobe_GDE.log files inside the Adobe_ADMLogs directory in the %temp% directory
4. Upload both of the files in this directory using the instructions here How to share a document
5. Post the link to the files in your reply.

Thank you in advance.

--

Maria