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Error getting license. License Server Communication Problem. E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER

Guest
Jul 12, 2015 Jul 12, 2015

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Hi everyone,

I'm getting this issue with ADE.  I just downloaded the software and tried to open my downloaded library book.  I can't figure out why this is happening.

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Adobe Employee ,
Jul 12, 2015 Jul 12, 2015

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Hello,

"E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER" error comes when you previously downloaded the book with some authorization credentials in ADE.

Now again if you try to download the book from same download link but current ADE authorization is different, you will receive this error.

Solution:

1. Make sure ADE is authorized with same credentials, as it was authorized when book was downloaded for the first time.

Then this error will not come.

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New Here ,
Jul 14, 2015 Jul 14, 2015

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I have the same issue and lost access to all the books in my library. Your advice does not work. I have followed all instructions on this forum. Where do we get e-mail support?

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