I can't seem to update my Adobe Flash - How can I make this work?

[Guest]

Hi there,

I'm using Firefox at the moment, version 39.0, on a 64 bit windows 7 machine. On several websites I get a message telling me that my flash version is old and insecure, and that I need to update. I went to:

https://helpx.adobe.com/flash-player.html

And it told me that my flash version was 18.0.0. I then went to:

https://get.adobe.com/flashplayer/

And it said the newest version of flash is 18.0.0.203. I downloaded flashplayer18_ha_install.exe, which was 17.6 MB in size.

I opened "Add and Remove Programs" and uninstalled Adobe Flash Player 18 NPAPI, then closed firefox.

I ran flashplayer18_ha_install.exe, re-opened Firefox, and still had the same errors. I checked my version again and it was still 18.0.0.

I did some googling and was told to download the file directed. I went to:

https://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html#main-pars_te...

And downloaded Flash Player for Firefox - NPAPI, but I had the same problems as above.

So, my question is, how in the name of all that's holy am I supposed to update my flash version?

Thanks.

[Captiv8r]

Moved from the Adobe Captivate forums to the Installing Flash Player forum.

[pwillener]

Do you get any error messages during the installation?

Can you post the contents of the FlashInstall.log file in C:\Windows\system32\Macromed\Flash

[Guest]

I get no error messages; as far as I can tell it installs correctly. After uninstalling and reinstalling, some sites work, but some sites don't. Here are three log results from today:

=O====== M/18.0.0.203 2015-07-14+01-03-43.112 ========

0000 00000010 "C:\Users\Adam\AppData\Local\Temp\{DF4D003E-D872-4034-93ED-A3A0C03149CA}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 1 -au 4294967295

0001 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0002 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0003 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

0004 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

0005 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

0006 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2

0007 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player NPAPI/ 2

0008 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

0009 00001036 Software\Mozilla\MaintenanceService\extensions/Plugins 2

0010 00001036 Software\Opera Software/Last CommandLine 2

0011 00001036 Software\Opera Software/Last CommandLine 2

0012 00001036 Software\Opera Software/Plugin Path 2

0013 00001036 Software\Opera Software/Plugin Path 2

0014 00000014

0015 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_18_0_0_203_Plugin.exe

0016 00000024 C:\Windows\system32\Macromed\Flash\plugin.vch

0017 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

=X====== M/18.0.0.203 2015-07-14+01-03-43.707 ========

=O====== M/18.0.0.203 2015-07-14+01-07-10.276 ========

0000 00000010 "C:\Users\Adam\AppData\Local\Temp\{FA01335D-C960-4A7F-9B85-D8B6424FDD2E}\InstallFlashPlayer.exe" -uninstall plugin

0001 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player NPAPI/ 2

0002 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

0003 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2

0004 00001037 Software\Macromedia\FlashPlayerPlugin/ 2

0005 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2

0006 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2

0007 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

0008 00001021

0009 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0010 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0011 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

0012 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0013 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0014 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

0015 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashPlayerApp.exe/ 2

0016 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\Windows\system32\FlashPlayerCPLApp.cpl 2

0017 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0018 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0019 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

0020 00001036 Software\Mozilla\MaintenanceService\extensions/Plugins 2

0021 00001036 Software\Opera Software/Last CommandLine 2

0022 00001036 Software\Opera Software/Last CommandLine 2

0023 00001036 Software\Opera Software/Plugin Path 2

0024 00001036 Software\Opera Software/Plugin Path 2

=X====== M/18.0.0.203 2015-07-14+01-07-10.300 ========

=O====== M/18.0.0.203 2015-07-14+01-09-13.729 ========

0000 00000010 "C:\Users\Adam\AppData\Local\Temp\{C73C306D-5CD9-4D4E-8044-EDBF0A95DDEE}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 8 -au 0

0001 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0002 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0003 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

0004 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

0005 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

0006 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2

0007 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player NPAPI/ 2

0008 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

0009 00001036 Software\Mozilla\MaintenanceService\extensions/Plugins 2

0010 00001036 Software\Opera Software/Last CommandLine 2

0011 00001036 Software\Opera Software/Last CommandLine 2

0012 00001036 Software\Opera Software/Plugin Path 2

0013 00001036 Software\Opera Software/Plugin Path 2

0014 00000014

0015 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_18_0_0_203_Plugin.exe

0016 00000024 C:\Windows\system32\Macromed\Flash\plugin.vch

0017 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

0018 00000012

=X====== M/18.0.0.203 2015-07-14+01-09-14.297 ========

[pwillener]

I see nothing wrong in the install log.  But you write "some sites work", which basically means that Flash Player is working.

Can you post a link to a site that does not work?

[Guest]

http://www.newgrounds.com/portal/view/660498

There's an example.

I'm thinking that the sites that "work" are the result of me clicking "allow and remember" at some point in the distant past.

If the update worked (and there are no errors in the log to suggest that it didn't), I wonder why the adobe site reporting my version as 18.0.0, instead of the 18.0.0.203 that I downloaded.

[_maria_]

Hi Shaidyn,

There was a security vulnerability in Flash Player version 18.0.0.203 and Mozilla blocked the plugin in Firefox. We released a fix for this vulnerability this morning.  Please go to https://get.adobe.com/flashplayer to download and install the latest version, 18.0.0.209.

--

Maria