Error Message when trying to install Flash Player 18 on Windows 7 Computer using Firefox

[davep66667962]

[_maria_]

Hi davep66667962,

What OS version, including Service Pack if applicable is this happening on?  I'd like to get the verbose log file from you.  Please do the following:

1. Create an empty text file named ADM.trace inside your %temp% directory (usually located at C:\Users\<YourUserID>\AppData\Local\Temp\).  The file extension itself is .trace, not .txt or anything else.
   1. To create the empty text file, navigate to the %temp% directory, right-click in an empty area and select New > Text Document
   2. Rename the new file to ADM.trace
   • Note: make sure file extensions are visible so that the extension is .trace and not .txt.  See Show or hide file name extensions - Windows Help
2. Run the online installer again until it stops
3. Go to C:\Users\<YourUserID>\AppData\Local\Temp\Adobe_ADMLogs and upload the two files, Adobe_ADM.log and Adobe_GDE.log, using the How to share a document‌ instructions.

In the interim, please use the offline installer posted at the bottom of the Installation problems | Flash Player | Windows page in the 'Still having problems' section.

Thank you.

--

Maria

[davep66667962]

I have resolved the issue....I am using Windows 7 Home edition with all updates.  I also use Norton 360 that is up-to-date.

I removed the version that was on my computer and installed an older version which was version 13.  That worked fine...two days later I got a message from Adobe advising me of the latest version of 18. I launched the install for that version and it installed fine with no problems.  I did select the automatic update feature this time which I had not done before.  So far it is working fine with no problems at all.

[_maria_ · Accepted solution]

Hi davep66667962,

The online installer team has identified the DPI setting as the culprit of the script error.  If it's set to something other than 100%, 125%, 150%, or 200% it'll throw the script error.  The work-around is to change the DPI setting to one of these.  The online installer team expects to have a fix for this within the next week.

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Maria