• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
Locked
0

Adobe Install Stuck

New Here ,
Jul 14, 2015 Jul 14, 2015

Copy link to clipboard

Copied

Upon downloading the dmg file for the adobe installer, I click on the installer within the dmg file and it continuously gets stuck on the downloading screen. Zuckerbeg hates flash for a reason. Steve Jobs hated flash for a reason. RIP Flash one day.

Views

156

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 14, 2015 Jul 14, 2015

Copy link to clipboard

Copied

Hi Sashole,

What OS X version is this on?

I'd like to get the install log files from you to troubleshoot further.  Please see the FAQ Where do I find the Flash Player installation log on the Macintosh? and provide all four (4) files listed.  The bottom of the FAQ includes information on uploading the files.  Please read through the FAQ first before doing anything to minimize duplicating steps to get the requested information.  For Files 3 & 4 (Adobe_ADM.log and Adobe_GDE.log), please follow the instructions to enable verbose logging before running the installer again.

Thank you.

--

Maria

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 14, 2015 Jul 14, 2015

Copy link to clipboard

Copied

LATEST

Thank you for the prompt response. While it was stuck for an extended period of time, I finally just let it sit there in the background and about 30 minutes later I checked on the installer window and it completed successfully. Once again, thank you for the concern.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines