Flash Player Install: Connection Failed

[cameronh4211]

I have tried to install Adobe Flash Player probably 6 or 7 times now and the same problem keeps occurring. When I download the exe "flashplayer18_ha_install" and run it, the popup installer says "Connection Failed. Click the Finish Button to restart the download process."

This problem has happened to me every time I try to install Flash Player. I have tried installing it on both home and public WiFi (Starbucks or McDonalds mainly) connections, and have disabled my firewalls on both types of connections and all places I go, but the same thing still happens.

My system is Windows 8.1 64bit OS on an Asus Notebook.

This is getting extremely frustrating, and help would be much appreciated.

Thank You

[pwillener]

Use the offline installers from https://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html#main-pars_te...

[cameronh4211]

pwillener Can you give me a picture of the webpage where they are?

[_maria_]

Hi cameronh4211,

We've seen this error recently and are investigating the issue.  I'd like to get the verbose log file from you.  Please do the following:

1. Create an empty text file named ADM.trace inside your %temp% directory (usually located atC:\Users\<YourUserID>\AppData\Local\Temp\). The file extension itself is .trace, not .txt or anything else.
   1. To create the empty text file, navigate to the %temp% directory, right-click in an empty area and select New > Text Document
   2. Rename the new file to ADM.trace
      • Note: make sure file extensions are visible so that the extension is .trace and not .txt.  See Show or hide file name extensions - Windows Help
2. Run the online installer again until it stops
3. Go to C:\Users\<YourUserID>\AppData\Local\Temp\Adobe_ADMLogs and upload the two files,Adobe_ADM.log and Adobe_GDE.log, using the How to share a document instructions
4. Post the URL to the uploaded log files in your reply.

Thank you.

--

Maria

[cameronh4211]

@m_vargas

Here is the link:

Shared Files - Acrobat.com

[_maria_]

Hi cameronh4211,

Thank you for posting the files.  Are you using a proxy server?

--

Maria

[cameronh4211]

I was, and I thought I had previously turned those settings off. thanks for the help anyway

[_maria_]

Hi cameronh4211,

There were some issues with the online installer and proxy server not working, but I was told those were fixed last week.  I will forward your log file to the team that handles the online installer for further review.

Thank you.

--

Maria

[cameronh4211]

I wouldn't bother yourself with that because the my computer proxy settings were not correct so there was no proxy server being used.

[_maria_]

Hi cameronh4211,

Thank you for confirming.  Much appreciated.

--

Maria