Error 1009 and 2060 plus can't install latest Flash version

[Guest]

I typed all this out then was prompted to sign in.  Windows 8.1 64 bit IE 11 (ActiveX) Flash Player Version 16.0.0.235  My mother-in-law is having two issues.  She works from home, taking calls on a landline and accessing scripts that pop when a call comes in.  She gets SecurityError: #2060 Security sandbox violation externallnterface caller at flash external:Externallinterface$/_initJS()  (there's more I can provide if needed) and Error #1009 Can't access and property or method of a null object at Constants ScriptKeys$/parseScript (again, there's more to the error message I can provide if needed)  I believe she clicks Dismiss All and is able to continue, but it's annoying.  I've tried to upgrade to the latest Flash version, but get caught on a merry-go-round.  From your website, I test Flash and am told "Sorry, your computer doesn't have the latest version" and when I click the link to get the latest version, am directed to a page that advises Flash is embedded in Windows 8 and I don't need to install it.  Flash Player is enabled, and I believe IE 11 is the most up-to-date version of the browser.  HELP!

[Guest]

Forgot to add that when I click Update for Internet Explorer Flash Player for Windows 8.1 (64-bit machine), it seems to download then I get a message box saying Windows Update Stand Alone Installer is not applicable to your computer (or words to that effect)

[Carm01]

You need to run windows updates, MS is responsible for taking care of the updates for windows 8.x and above for activeX and Internet Explorer

[piyush2508]

Hi Carm01‌,

The Windows 8 Update for IE updates Flash Player. That is why we provide link to IE update msu file on our Flash Player Issues | Windows 8‌ page.

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Piyush

[Guest]

There are no Windows updates, important or optional, that haven't been installed on this computer.  I've been to your Flash Player Issues Windows 8 page, and that's where I get on the merry-go-round.

I've checked the update history, and there are no failed updates except one that concerned my printer.  I understand that the only way to update Flash Player is via a Windows update, but since all the updates have been done, and are always done because the system is set to update them automatically, I really have no idea what to do at this point.  I think the Flash Player errors that are occurring could likely be due to not having the most updated version of Flash.  But I can't figure out why it hasn't updated, and apparently there's no way to manually update it.  I guess I'm just screwed. 

[Guest]

I chatted with a Microsoft Answer Tech, and she had no explanation as to why Flash hasn't updated.  There are 2 computers in this house, both with 8.1, and one has the newer version of Flash, and one doesn't.  I don't see a failed update install when checking for installed updates, but if I knew when Flash was last updated, maybe I could find the update number on the computer that has the updated version, and go from there.

God, do I miss the days when I had Windows XP, and if I needed to update Flash, I just went to your website.

[Carm01]

justjules8777‌

A couple of unorthodox methods:

Can try a scannow /sfc from an elevated command prompt to check for corrupt system level files ( https://support.microsoft.com/en-us/kb/929833 )

Try to reset IE, and also try to uninstall and re-install IE( https://support.microsoft.com/en-us/kb/318378 );

I know that later one is an extreme method, but aside from Firefox or Chrome for flash related content, that is the only things I can think of. I have suggested re-install IE before, but nobody wanted to try that one as they were more afraid of the unknown. Something is defiantly corrupt somewhere.... my 2 cents worth.

Good Luck