Script trouble with a Flash Player update ...

[xxnemesisxx]

Having trouble installing the newest update for Flash Player version (18.0.0.209) ... updating from version 18.0.0.194.

ISSUE: After several tries only to receive a script error pop-up ...

"an error has occurred on the script on this page" - line 202 - chart 13 - unable to set property "innerHTML" or undefined or null reference - Code 0 ... then lists a long URL.

Windows 7 64-bit operating system - Java has already been updated & running properly.

I have checked the older version of Flash Player installed - it's also working properly - Active X filtering has always been off.

NOTE ~ ( Never had any issues with past installations of any software/programs on this PC ).

Thanx in advance to anyone that can help on the install.

[pwillener]

Try using the offline installers from https://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html#main-pars_te... (under the heading Still having problems?).

[_maria_]

Hi xxnemesisxx,

We've started seeing this error recently and are investigating the issue.  I'd like to get the verbose log file from you.  Please do the following:

1. Create an empty text file named ADM.trace inside your %temp% directory (usually located atC:\Users\<YourUserID>\AppData\Local\Temp\). The file extension itself is .trace, not .txt or anything else.
   1. To create the empty text file, navigate to the %temp% directory, right-click in an empty area and select New > Text Document
   2. Rename the new file to ADM.trace
      • Note: make sure file extensions are visible so that the extension is .trace and not .txt.  See Show or hide file name extensions - Windows Help
2. Run the online installer again until it stops
3. Go to C:\Users\<YourUserID>\AppData\Local\Temp\Adobe_ADMLogs and upload the two files,Adobe_ADM.log and Adobe_GDE.log, using the How to share a document instructions
4. Post the URL to the uploaded log files in your reply.

Thank you.

--

Maria