I hope you remember the authorization credentials. If yes, then try following steps:
Launch ADE 4.0
In library mode,
Help ->Erase authorization.
Help -> Authorize computer.
Enter the credentials and activate ADE.
Now try to download the book
ADE forced me to update yesterday from whatever version I was using (2?), having postponed this as long as possible (I'm from the "if it ain't broke, don't fix it" school of thought). Well, guess what, now it's broken.
When I try to download a book (acsm), ADE says "Error! Check Activation."
I have tried the above suggestion but erasing the authorization doesn't work. I get "Unable to Erase Authentication. Please try after some time." Lovely error message! What is "some time"? Minutes, days, years? I tried last night, waited an hour, tried again, went to bed, got up this morning, tried again. Same thing every time.
If I ask for Authorization Information, it tells me that I am authorized and has the correct Adobe ID.
I am stuck and I am getting somewhat annoyed at Adobe and all the publishers that insist on relying on a single element in the tool chain.
PS - I am using Windows 7.
If due to some reason, you are unable to deauthorize ADE, follow the below steps:
Choose Start > Run.
In the Open text box, type regedit and then press Enter. The Registry Editor opens.
In the left pane of the Registry Editor, locate the following registry key:
Right-click the Adept key and choose Delete.
In the Confirm Key Delete dialog, click OK.
Your authorization will be deleted.
ADE will be deauthorized now.
Now Authorize ADE again.
1 person found this helpful
Thank you. This has worked. and I have now been able to re-authorise ADE and download my book.
this totally worked thankyou, was losing the will to live :-))))
is there a way to print out your answer? I have same problem as Eric.
I wished I saw this in the troubling shooting section of the installed document. I had to google for the problem .
This worked for me too! Back to reading on the go again! Thank you!!!!
I tried too because I have the same problem but it doesn't work, It say "impossible to destroy all values". I don't know what to do I'm desperate...