"Connection Error" Trying to download new Flash onto my Mac

[lauram46878733]

Everytime I try to download the new Flash onto my Mac, it says there is a connection failure. I tried closing anything that may be using my current flash (which was version 18), then I uninstalled the Flash I was currently running and tried again. Still not working, and now I don't have Flash at all. I also have Norton security, not sure if that has anything to do with it. The computer is a 2012 MacBook Air running OS X 10.9.4 software.

[Pattie-F]

Please see these documents for assistance:

Creative Cloud:

Creative Cloud activation and sign-in troubleshooting

Troubleshoot connectivity issues.

Non- Creative Cloud

Sign in, activation, or connection errors | CS5.5 and later, Acrobat DC