I have tried a dozen times in the past week to download flash player, It says it's finished, and i look and it is there, but when I try to view a program, it tells me I need to download.

[pennyc95324124]

my computer is not recognizing when I download flash player. It has Windows 7.I have done all of the different help steps, and nothing works. Any suggestions??

[_maria_]

Hi pennyc95324124,

Just to confirm, after downloading the installer, did you launch the installer and proceed with the installation process?

Please post a screenshot (see How to post a screenshot in the forum‌) of the Control Panel\All Control Panel Items\Programs and Features showing the Flash Player item, and version (you may need to show the version column)

--

Maria

[pennyc95324124]

I did what I was prompted to do.

[_maria_]

Hi pennyc95324124,

What browser are you using?

Please do the following:

Post a screenshot of the Control Panel\All Control Panel Items\Programs and Features window, showing Flash Player entry and version (you may need to select to display the version column).

• Upload the FlashInstall.log file saved at the following locations using the instructions How to share a document
  • 32-bit OS: C:\Windows\System32\Macromed\Flash
  • 64-bit OS: C:\Windows\System32\Macromed\Flash AND C:\Windows\SysWOW64\Macromed\Flash

Thank you.

--

Maria