9 Replies Latest reply on Jul 23, 2015 12:37 PM by Peter Spier

ID CC2015 - freezes on startup

notannhavoc Jul 22, 2015 11:04 AM

Please help - I've had this problem before - ID freezes on startup - when it was ID2014 - it froze on the screen that says - welcome - new features which connects to the internet [I think] i tried deleting preferences, deleting cache files and finally as a last resort - created a new user account - which was a terrible solution in that it took months for me to get everything back to working the way it was.

I have window 7, lots of fonts but no font manager- am administrator.

This time with CC2025 - it came up with a message that CC libraries failed to open - there is a link but that just takes you to general help page about the wonders and virtues of CC libraries [which I find incredibly annoying and wish to suppress]

What both instances have in common is that both times, I had about 12 files open - was working on them - left PC running and when I came back - system had rebooted [Window update or whatever]

In one of the earlier instances , I was able to solve this issue by deleting all recovery files in the cache folder.

however, this time - nothing seems to work - it actually isn't frozen - just incredibly ssssloooowwww - takes 2 minutes or so for each command - mouse movements are jerky and delayed as if system is busy trying to do something.

I can't believe that Adobe did this to me again - I pay $50 per month for the privilege of spending my time trying to get software to run - I am a very small business and use ID for a variety of clients - none of whom have CC2015 - I had inadvertently "updated" without realizing that my 2014 version would no longer be installed

Now ID is unusable and all of my latest files are in CC2015!

1. Re: ID CC2015 - freezes on startup

Peter Spier Jul 22, 2015 11:24 AM (in response to notannhavoc)

What is the EXACT error message?
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2. Re: ID CC2015 - freezes on startup

notannhavoc Jul 22, 2015 11:36 AM (in response to Peter Spier)

There is/was no error message - only something along the lines of "there was an error with CC libraries" or some such thing - I no longer get that message because I managed to close the CC libraries window. and there is an x through the CC icon in that window. sorry I canot remember it exactly
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3. Re: ID CC2015 - freezes on startup

Peter Spier Jul 22, 2015 1:46 PM (in response to notannhavoc)

OK, try deleting the file mentioned in Photoshop cc 2015 crashes on startup | Adobe Community
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4. Re: ID CC2015 - freezes on startup

notannhavoc Jul 23, 2015 6:30 AM (in response to Peter Spier)

Thanks - but no -that didn't do anything. I uninstalled and reinstalled [which means having to re-download ID form the site - took more than 6 hours] and that did the trick - however - the files that I had been working on all came up with missing fonts - which I had to reassign. These fonts originally came form a Mac system . [This was also the case in my previous CC2014 freeze problem] I worked happily with the files for a bit. closed all - closed ID . Now, this morning - it is doing the same thing again - taking a very long time to bring up the welcome screen with the notification of new stuff in ID - I close that [takes about 10 minutes] and then try to open a file and again - each command takes forever - eg - trying to open a file.
Please, can you give me any suggestions? I think it is font related but in this case I have no files open that it is trying to load
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5. Re: ID CC2015 - freezes on startup

Peter Spier Jul 23, 2015 8:45 AM (in response to notannhavoc)

Does it work in a different user account?

Do you have any third-party plugins, like font activation?
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6. Re: ID CC2015 - freezes on startup

notannhavoc Jul 23, 2015 9:43 AM (in response to Peter Spier)

Thanks Peter - no = no 3rd party plugins - and I REALLY don't want to go the route of a new user account again - it took me so long to recover from the last time -so many other things had to be restarted, reinstalled, edited , changed - I will try uninstalling and reinstalling again - I do think it has something to do with fonts and the fact that Windows just installed another update
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7. Re: ID CC2015 - freezes on startup

Peter Spier Jul 23, 2015 9:46 AM (in response to notannhavoc)

It's a diagnostic test, and if it works, the new account can be used to fix the old one.
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8. Re: ID CC2015 - freezes on startup

notannhavoc Jul 23, 2015 11:02 AM (in response to notannhavoc)

how? which files would I then replace from the new /working user account - last time I wound up having to use the new user account as I couldn't figure out which files were causing the problem
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9. Re: ID CC2015 - freezes on startup

Peter Spier Jul 23, 2015 12:37 PM (in response to notannhavoc)

Basically you delete the two version 11.0 folders from the Roaming and Local sections of your user profile (see Replace Your Preferences for the full path info), then copy the ones that were created in the new account and paste them into the original user profile. You must completely remove the original folders, not just merge the content.
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ID CC2015 - freezes on startup

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