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I searched around for an answer but never found anything that worked. I have tried a clean install as layed out on How do I do a clean install of Flash Player? as well as doing the right click "run as admin" (I also tried setting the installer to auto run as admin in its properties which didnt work either), as well as random suggestions people had such as disabling UAC and unblocking the installer file from its properties menu, none of which has helped. Also I am downloading the newest version.
And so I was wondering if anyone possibly had any other suggestions I could try. I can post the install .log if its wanted.
Windows 7 Pro, Firefox vrs 39
Thanks for your help
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Hi adam6571948,
To further investigate this issue, can you please provide us the following log files . If you have a few minutes, Please do the following:
3. Run the online installer again until the error is returned.
4. Two files, Adobe_ADM.log and Adobe_GDE.log will be generated. The files are located at the following location:
Thanks,
Eswar.
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Hi adam6571948,
Thanks for providing the log files.
For now, try using the offline installer.
Click on the following Adobe link. Go down to the bottom where it says, "Still having problems?". Click on the link for your browser.
Installation problems | Flash Player | Windows
If that fails, please provide the following file(s)
The FlashInstall.log file located at C:\Windows\System32\Macromed\Flash. If this is a 64-bit OS, there's another FlashInstall.log file located at C:\Windows\SysWow64\Macrodmed\Flash. We require both files from a 64-bit OS.
Thank you,
Eswar.