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After trying many times to install

Explorer ,
Jul 26, 2015 Jul 26, 2015

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After trying many times to install flash player, why do I keep getting the error message-failed to register or could not be registered???


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Adobe Employee ,
Jul 26, 2015 Jul 26, 2015

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Hi talmartin2

Could you please provide the following information:

  • Operating System.
  • OS Version.
  • Browser on which you want to run Flash content.
  • Site from where you have obtained Flash Installer.

This will help us in identifying the issue.

Thanks

Sreeharsha

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Explorer ,
Jul 26, 2015 Jul 26, 2015

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Adobe Employee ,
Jul 26, 2015 Jul 26, 2015

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Kindly try to install offline installers from :

for windows : https://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html

for mac: Installation problems | Flash Player | Mac

after uninstalling the current flash player.

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Adobe Employee ,
Jul 27, 2015 Jul 27, 2015

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Hi talmartin2,

A 'failed to register' error indicates that there are file system and/or registry permissions errors and the Flash Player is not able to write/replace files and/or registry entries.  Please see the FAQ How do I fix Windows permission problems with Flash Player?‌  Since the installation is failing, skip step 1 and proceed with step 2.  The FAQ also includes a video.

--

Maria

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Explorer ,
Jul 27, 2015 Jul 27, 2015

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Adobe Employee ,
Jul 27, 2015 Jul 27, 2015

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Hi vtalmartin2

You'r reply is empty.

--

Maria

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Explorer ,
Jul 27, 2015 Jul 27, 2015

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Explorer ,
Jul 27, 2015 Jul 27, 2015

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I have followed your instructions completely, and still get the "Failed to Register" Message

Now What?

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Adobe Employee ,
Jul 28, 2015 Jul 28, 2015

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Hi talmartin2

It's possible the file or registry entry that is still causing the failure is not in our reset_fp.bat script.  This Microsoft article, Error 0x80070005 in Windows Update when you try to install updates contains similar instructions that resets permissions on all files/registry entries, whereas our reset_fp.bat file only resets Flash Player specific files and registry items.  Executing the Microsoft file will most likely fix the issue for you.


I'd appreciate it if you could help identify the file/registry entry that is resulting in the error so that we can add it to the reset script.  If you have a few minutes, please do the following:

  1. Download Process Monitor from this location Process Monitor.
    • This will download a zip file containing the standalone utility, extract the contents to the Desktop
  2. Download the offline Flash Player for Internet Explorer installer posted at the bottom of the Installation problems | Flash Player | Windowspage in the 'Still having problems' section.
  3. Launch Flash Player installer, but don't proceed yet
  4. Launch Process Monitor (procmon.exe)
    • In the main toolbar, select Filter, and select Filter again from the sub-menu
    • The Process Monitor Filter window will display automatically
    • In the first drop-down menu, select Process Name and enter InstallFlashPlayer.exe in the text field.
    • Ensure Include is selected and click Add
    • Click Apply and then click OK to add InstallFlashPlayer.exe to the filter list
  1. Go back to the Flash Player installer and proceed with the installation
  2. When installation fails look in the Process Monitor output for ACCESS DENIED entries in the Result column.
  3. Post the files/entries with the ACCESS DENIED in the Result column in your reply.

I'll check the reset_fp.bat file to see if these files/registry entries need to be added to it.


Thank you.


--

Maria


<edited to add first bullet item under stop 4.

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LEGEND ,
Jul 29, 2015 Jul 29, 2015

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To help the Flash Player team finding what is causing that issue, please follow Maria's instructions above.

To quickly install Flash Player ActiveX without the registration problem, run the MSI installer from https://fpdownload.macromedia.com/get/flashplayer/current/licensing/win/install_flash_player_18_acti...

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Explorer ,
Jul 29, 2015 Jul 29, 2015

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Thanks,

I do okay until I reach# 4( Launch Process Monitor),

When I double click on procmon,exe in Desktop, I get a window (Process Monitor-sysinternals)

There is no drop down menu.

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Adobe Employee ,
Jul 29, 2015 Jul 29, 2015

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Hi talmartin2,

I was missing a sub-step in step 4 - From the main tool bar select Filter and then select Filter again. I edited the original instructions to include this step.  This will then display the Process Monitor Filter window.

--

Maria

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Explorer ,
Jul 30, 2015 Jul 30, 2015

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5:16:20.8767222 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.1 ACCESS DENIED Desired Access: Query Value, Enumerate Sub Keys, Read Control, Write DAC

5:16:20.8768032 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.1 ACCESS DENIED Desired Access: Read Control, Write DAC

5:16:20.8775739 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.1 ACCESS DENIED Desired Access: Query Value, Enumerate Sub Keys, Read Control, Write DAC

5:16:20.8776525 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.1 ACCESS DENIED Desired Access: Read Control, Write DAC

5:16:20.8783959 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.3 ACCESS DENIED Desired Access: Query Value, Enumerate Sub Keys, Read Control, Write DAC

5:16:20.8784881 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.3 ACCESS DENIED Desired Access: Read Control, Write DAC

5:16:20.8793792 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.3 ACCESS DENIED Desired Access: Query Value, Enumerate Sub Keys, Read Control, Write DAC

5:16:20.8794857 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.3 ACCESS DENIED Desired Access: Read Control, Write DAC

5:16:20.8805192 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.4 ACCESS DENIED Desired Access: Query Value, Enumerate Sub Keys, Read Control, Write DAC

5:16:20.8805576 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.4 ACCESS DENIED Desired Access: Read Control, Write DAC

5:16:20.8813698 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.4 ACCESS DENIED Desired Access: Query Value, Enumerate Sub Keys, Read Control, Write DAC

5:16:20.8814009 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.4 ACCESS DENIED Desired Access: Read Control, Write DAC

5:16:20.8821451 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.5 ACCESS DENIED Desired Access: Query Value, Enumerate Sub Keys, Read Control, Write DAC

5:16:20.8822449 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.5 ACCESS DENIED Desired Access: Read Control, Write DAC

5:16:20.8829486 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.5 ACCESS DENIED Desired Access: Query Value, Enumerate Sub Keys, Read Control, Write DAC

5:16:20.8829786 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.5 ACCESS DENIED Desired Access: Read Control, Write DAC

5:16:20.8837162 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.6 ACCESS DENIED Desired Access: Query Value, Enumerate Sub Keys, Read Control, Write DAC

5:16:20.8837465 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.6 ACCESS DENIED Desired Access: Read Control, Write DAC

5:16:20.8844907 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.6 ACCESS DENIED Desired Access: Query Value, Enumerate Sub Keys, Read Control, Write DAC

5:16:20.8845214 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.6 ACCESS DENIED Desired Access: Read Control, Write DAC

5:16:20.8852904 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.7 ACCESS DENIED Desired Access: Query Value, Enumerate Sub Keys, Read Control, Write DAC

5:16:20.8853207 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.7 ACCESS DENIED Desired Access: Read Control, Write DAC

5:16:20.8860363 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.7 ACCESS DENIED Desired Access: Query Value, Enumerate Sub Keys, Read Control, Write DAC

5:16:20.8860691 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.7 ACCESS DENIED Desired Access: Read Control, Write DAC

5:16:20.8867051 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.8 ACCESS DENIED Desired Access: Query Value, Enumerate Sub Keys, Read Control, Write DAC

5:16:20.8867382 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.8 ACCESS DENIED Desired Access: Read Control, Write DAC

5:16:20.8874751 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.8 ACCESS DENIED Desired Access: Query Value, Enumerate Sub Keys, Read Control, Write DAC

5:16:20.8875086 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.8 ACCESS DENIED Desired Access: Read Control, Write DAC

5:16:20.8882077 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.9 ACCESS DENIED Desired Access: Query Value, Enumerate Sub Keys, Read Control, Write DAC

5:16:20.8882409 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.9 ACCESS DENIED Desired Access: Read Control, Write DAC

5:16:20.8889456 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.9 ACCESS DENIED Desired Access: Query Value, Enumerate Sub Keys, Read Control, Write DAC

5:16:20.8889784 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.9 ACCESS DENIED Desired Access: Read Control, Write DAC

5:16:20.8896807 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.10 ACCESS DENIED Desired Access: Query Value, Enumerate Sub Keys, Read Control, Write DAC

5:16:20.8897142 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.10 ACCESS DENIED Desired Access: Read Control, Write DAC

5:16:20.8904022 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.10 ACCESS DENIED Desired Access: Query Value, Enumerate Sub Keys, Read Control, Write DAC

5:16:20.8904357 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.10 ACCESS DENIED Desired Access: Read Control, Write DAC

5:16:20.8911415 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.11 ACCESS DENIED Desired Access: Query Value, Enumerate Sub Keys, Read Control, Write DAC

5:16:20.8911726 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.11 ACCESS DENIED Desired Access: Read Control, Write DAC

5:16:20.8918703 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.11 ACCESS DENIED Desired Access: Query Value, Enumerate Sub Keys, Read Control, Write DAC

5:16:20.8919042 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.11 ACCESS DENIED Desired Access: Read Control, Write DAC

5:16:20.9329182 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\MacromediaFlashPaper.MacromediaFlashPaper ACCESS DENIED Desired Access: Read/Write

5:16:20.9330557 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\MacromediaFlashPaper.MacromediaFlashPaper ACCESS DENIED Desired Access: Read

5:16:20.9332774 PM InstallFlashPlayer.exe 7648 RegCreateKey HKCR\MacromediaFlashPaper.MacromediaFlashPaper ACCESS DENIED Desired Access: Read/Write

5:16:20.9333744 PM InstallFlashPlayer.exe 7648 RegCreateKey HKCR\MacromediaFlashPaper.MacromediaFlashPaper ACCESS DENIED Desired Access: Read/Write

THERE WERE MANY MORE LIKE THIS

Tal

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Adobe Employee ,
Jul 30, 2015 Jul 30, 2015

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Hi talmartin2,


Thank you for posting the list. It's very helpful. It's odd that the HKCR\ShockwaveFlash.ShockwaveFlash.# entries are being detected as not having sufficient permissions after you ran the fp_reset.bat script as these are included in the script, and the permissions should have been fixed when you ran the script.  I don't see the HKCR\MacromediaFlashPaper.MacromediaFlashPaper entries in the fp_reset.bat script, so we probably should add those.


Since the list contains files that we don't have in our script and you posted a partial list, I'd like to get the entire list from you.  If you still have the complete list, can you please copy it into a text file and upload the text file using the instructions posted here How to share a document‌

Thank you.

--

Maria

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Explorer ,
Jul 31, 2015 Jul 31, 2015

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Explorer ,
Aug 04, 2015 Aug 04, 2015

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Did you receive the complete list?

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Adobe Employee ,
Aug 05, 2015 Aug 05, 2015

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Hi talmartin2,

Sorry for not replying sooner.  Yes, I did get the file and the fp_reset.bat file we have in the How do I fix Windows permission problems with Flash Player? contains all of the entries listed in the file you provided with the exception of a handful of items.  This is odd as you indicated you executed  SubInACL as per the instructions (using reset_fp.bat).  Our installer engineer was out last week and I'm asking him to review the file you provided.


--

Maria

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Adobe Employee ,
Aug 05, 2015 Aug 05, 2015

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Hi,


Can you also provide (see How to share a document) the FlashInstall.log file saved in the following folder, depending on the type of operating system.

32 Bit Windows:

  • C:\Windows\system32\Macromed\Flash\FlashInstall.log

64 Bit Windows:

  • C:\Windows\system32\Macromed\Flash\FlashInstall.log
  • C:\Windows\syswow64\Macromed\Flash\FlashInstall.log (both files are required).

Thank you.

--

Maria

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Explorer ,
Aug 05, 2015 Aug 05, 2015

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Explorer ,
Aug 05, 2015 Aug 05, 2015

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Adobe Employee ,
Aug 05, 2015 Aug 05, 2015

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Hi talmartin2,

Thank you for posting the FlashInstall.log file.  As I suspected the culprit is the Windows error 80070005 (aka 0x900700005 Access is Denied error), which is somewhat a catch-all error for misconfigured permissions in the file system.  I do see in the log file that the installation using the MSI installer was successful, but not using the EXE installer (not exactly sure why one works and the other doesn't).  Can you confirm that you do, indeed have Flash Player 18.0.0.209 installed at this time?


Since the EXE installer is still returning this error it does appear that running the SubInACL script didn't fix the file system or it was run incorrectly.  You will continue to experience 'registration failed' errors when trying to install Flash Player using the EXE installer until this issue is resolved.  I would recommend running SubInACL again, ensuring the reset file and the SubInACL executable are in the same directory and that you are elevating permissions (right-click on the file name and select Run as Administrator) when exucuting the file.  You may want to reboot your system after executing SubInACL and before installing Flash Player again.


I have also noticed that the Microsoft KB article I posted before, https://support.microsoft.com/en-us/kb/968003 no longer exists (it did exist when I posted the URL last week) but I found similar instructions here SubInAcl Tool: Fix Windows Update Error 0x80070005 Access is Denied‌.

--

Maria

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Explorer ,
Aug 05, 2015 Aug 05, 2015

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Maria,

As far as I can tell, I have followed your instructions to the letter, and still cannot install .  It appears that the installer has downloaded, but will not install the program.

What next?

Thank you,

Tal

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Adobe Employee ,
Aug 06, 2015 Aug 06, 2015

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Hi talmartin2,

If you have some time available we could try doing a screen sharing session if you'd like.

--

Maria

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Explorer ,
Aug 06, 2015 Aug 06, 2015

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