what to do when your ereader won't authorise

[susanp16405351]

what to do when your ereader won't authorise. it shows up on my kobo but says that the book is not authorized. I have authorized the kobo and set it to factory settings, re installed digital editions and nothing seems to work?

Thanks

[dominic_michael]

Connect KOBO and authorize using ADE. Please refer to the below screenshot (sample of Nook).

[susanp16405351]

I have done that step and the book transfers. Unfortunately when I go to read the book on my kobo I reciever the message that it is protected by adobe and I need permission to read it.Thanks for trying!

[jenmich33]

Exactly the same happens to me. Not found the solution yet! Anyone help??