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Purchased LR6 DVD from Adorama but the installer won't connect to the internet so I can register. Internet is working fine. I have Adobe account.
I switched from Safari to Chrome and downloaded the trial version hoping to get around the DVD version but I can't get the program to start. I get the same message that I should connect to the internet and sign in. It seems undoable after 3 hours. Spent an hour chatting with support in India.
Also delete Lightroom cookie and reg file and then enter serial number and check.
Windows :
Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.
Type in below command and hit 'Enter' key.
%programdata%
It will open ProgramData folder. inside locate Adobe folder.
Navigate to Adobe > Lightroom.
Open Lightroom and delelete all files inside ,
Then launch LR 6 and enter serial number,
Mac :
1) Right click on Finder icon and se
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Hi Lee,
Please refer to the link: Creative Cloud activation and sign-in troubleshooting
Regards,
Sheena
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I have not purchased anything called a Creative Cloud. I don't know what it is. I want my copy of Lightroom 6 to switch from Trial to regular. It is counting down each day.
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Hi Lee,
This link might help: Re: lightroom is in trial mode, but I have purchased a subscription.
Please try the solution mentioned.
Regards,
Sheena
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I followed your instructions;
I'm not sure why a Lightroom 6 program downloaded from the DVD would not be the program that I paid for. I have done nothing to suggest an interest in CC.
I'm not sure why erasing Lightroom 6 and replacing it with Lightroom 5.7.1 is a desirable outcome. Why can't I have what I paid for?
I erased 6 and downloaded 5. When I put in my serial number I got a red X with no explanation. What have I accomplished?
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Lee I suppose there is some issue coming up with the activation for LR6.
Please Contact Customer Care where the agent can remote into the machine and fix the issue for you.
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It was activated before I erased it. It was activated as a trial version. I suppose, before I call customer care I should reload Lightroom 6 from the DVD.
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Sure.
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Also delete Lightroom cookie and reg file and then enter serial number and check.
Windows :
Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.
Type in below command and hit 'Enter' key.
%programdata%
It will open ProgramData folder. inside locate Adobe folder.
Navigate to Adobe > Lightroom.
Open Lightroom and delelete all files inside ,
Then launch LR 6 and enter serial number,
Mac :
1) Right click on Finder icon and select "Go-To Folder" option.
2) You will get a text box, type-in below command and then hit 'Return' key.( " Do not miss ~ symbol " )
~/library
It will open User Library folder.
3)Then navigate to Application Support>Adobe>Lightroom.
Open Lightroom and delelete all files inside ,
Then launch LR 6 and enter serial number,
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That seemed to work. Thanks a lot. I figured that something had to be trashed. I had Lightroom 6 for a day. Now I have a 24 day countdown for something called Lightroom Mobile which I never asked for and don't care about. The remaining question is, once this 'mobile' countdown ends, will I still have Lightroom 6 on my Macbook Pro?
Thanks again.
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It will not affect Lightroom 6 on your MacBook Pro .
You are welcome .
At any point , if you face any kinda issue , feel free to post
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Let me know whether you had checked with below steps :
1) Unchecking Proxies .
2) Trashing Opm.db file ?
3) Checked Hosts file .
4) Removed and reinstalled Adobe Application manager ?