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After trying many times to install flash player, why do I keep getting the error message-failed to register or could not be registered???
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Hi talmartin2
Could you please provide the following information:
This will help us in identifying the issue.
Thanks
Sreeharsha
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Kindly try to install offline installers from :
for windows : https://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html
for mac: Installation problems | Flash Player | Mac
after uninstalling the current flash player.
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Hi talmartin2,
A 'failed to register' error indicates that there are file system and/or registry permissions errors and the Flash Player is not able to write/replace files and/or registry entries. Please see the FAQ How do I fix Windows permission problems with Flash Player?‌ Since the installation is failing, skip step 1 and proceed with step 2. The FAQ also includes a video.
--
Maria
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I have followed your instructions completely, and still get the "Failed to Register" Message
Now What?
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Hi talmartin2
It's possible the file or registry entry that is still causing the failure is not in our reset_fp.bat script. This Microsoft article, Error 0x80070005 in Windows Update when you try to install updates contains similar instructions that resets permissions on all files/registry entries, whereas our reset_fp.bat file only resets Flash Player specific files and registry items. Executing the Microsoft file will most likely fix the issue for you.
I'd appreciate it if you could help identify the file/registry entry that is resulting in the error so that we can add it to the reset script. If you have a few minutes, please do the following:
I'll check the reset_fp.bat file to see if these files/registry entries need to be added to it.
Thank you.
--
Maria
<edited to add first bullet item under stop 4.
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To help the Flash Player team finding what is causing that issue, please follow Maria's instructions above.
To quickly install Flash Player ActiveX without the registration problem, run the MSI installer from https://fpdownload.macromedia.com/get/flashplayer/current/licensing/win/install_flash_player_18_acti...
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Thanks,
I do okay until I reach# 4( Launch Process Monitor),
When I double click on procmon,exe in Desktop, I get a window (Process Monitor-sysinternals)
There is no drop down menu.
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Hi talmartin2,
I was missing a sub-step in step 4 - From the main tool bar select Filter and then select Filter again. I edited the original instructions to include this step. This will then display the Process Monitor Filter window.
--
Maria
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5:16:20.8767222 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.1 ACCESS DENIED Desired Access: Query Value, Enumerate Sub Keys, Read Control, Write DAC
5:16:20.8768032 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.1 ACCESS DENIED Desired Access: Read Control, Write DAC
5:16:20.8775739 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.1 ACCESS DENIED Desired Access: Query Value, Enumerate Sub Keys, Read Control, Write DAC
5:16:20.8776525 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.1 ACCESS DENIED Desired Access: Read Control, Write DAC
5:16:20.8783959 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.3 ACCESS DENIED Desired Access: Query Value, Enumerate Sub Keys, Read Control, Write DAC
5:16:20.8784881 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.3 ACCESS DENIED Desired Access: Read Control, Write DAC
5:16:20.8793792 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.3 ACCESS DENIED Desired Access: Query Value, Enumerate Sub Keys, Read Control, Write DAC
5:16:20.8794857 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.3 ACCESS DENIED Desired Access: Read Control, Write DAC
5:16:20.8805192 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.4 ACCESS DENIED Desired Access: Query Value, Enumerate Sub Keys, Read Control, Write DAC
5:16:20.8805576 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.4 ACCESS DENIED Desired Access: Read Control, Write DAC
5:16:20.8813698 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.4 ACCESS DENIED Desired Access: Query Value, Enumerate Sub Keys, Read Control, Write DAC
5:16:20.8814009 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.4 ACCESS DENIED Desired Access: Read Control, Write DAC
5:16:20.8821451 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.5 ACCESS DENIED Desired Access: Query Value, Enumerate Sub Keys, Read Control, Write DAC
5:16:20.8822449 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.5 ACCESS DENIED Desired Access: Read Control, Write DAC
5:16:20.8829486 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.5 ACCESS DENIED Desired Access: Query Value, Enumerate Sub Keys, Read Control, Write DAC
5:16:20.8829786 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.5 ACCESS DENIED Desired Access: Read Control, Write DAC
5:16:20.8837162 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.6 ACCESS DENIED Desired Access: Query Value, Enumerate Sub Keys, Read Control, Write DAC
5:16:20.8837465 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.6 ACCESS DENIED Desired Access: Read Control, Write DAC
5:16:20.8844907 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.6 ACCESS DENIED Desired Access: Query Value, Enumerate Sub Keys, Read Control, Write DAC
5:16:20.8845214 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.6 ACCESS DENIED Desired Access: Read Control, Write DAC
5:16:20.8852904 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.7 ACCESS DENIED Desired Access: Query Value, Enumerate Sub Keys, Read Control, Write DAC
5:16:20.8853207 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.7 ACCESS DENIED Desired Access: Read Control, Write DAC
5:16:20.8860363 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.7 ACCESS DENIED Desired Access: Query Value, Enumerate Sub Keys, Read Control, Write DAC
5:16:20.8860691 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.7 ACCESS DENIED Desired Access: Read Control, Write DAC
5:16:20.8867051 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.8 ACCESS DENIED Desired Access: Query Value, Enumerate Sub Keys, Read Control, Write DAC
5:16:20.8867382 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.8 ACCESS DENIED Desired Access: Read Control, Write DAC
5:16:20.8874751 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.8 ACCESS DENIED Desired Access: Query Value, Enumerate Sub Keys, Read Control, Write DAC
5:16:20.8875086 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.8 ACCESS DENIED Desired Access: Read Control, Write DAC
5:16:20.8882077 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.9 ACCESS DENIED Desired Access: Query Value, Enumerate Sub Keys, Read Control, Write DAC
5:16:20.8882409 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.9 ACCESS DENIED Desired Access: Read Control, Write DAC
5:16:20.8889456 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.9 ACCESS DENIED Desired Access: Query Value, Enumerate Sub Keys, Read Control, Write DAC
5:16:20.8889784 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.9 ACCESS DENIED Desired Access: Read Control, Write DAC
5:16:20.8896807 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.10 ACCESS DENIED Desired Access: Query Value, Enumerate Sub Keys, Read Control, Write DAC
5:16:20.8897142 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.10 ACCESS DENIED Desired Access: Read Control, Write DAC
5:16:20.8904022 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.10 ACCESS DENIED Desired Access: Query Value, Enumerate Sub Keys, Read Control, Write DAC
5:16:20.8904357 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.10 ACCESS DENIED Desired Access: Read Control, Write DAC
5:16:20.8911415 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.11 ACCESS DENIED Desired Access: Query Value, Enumerate Sub Keys, Read Control, Write DAC
5:16:20.8911726 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.11 ACCESS DENIED Desired Access: Read Control, Write DAC
5:16:20.8918703 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.11 ACCESS DENIED Desired Access: Query Value, Enumerate Sub Keys, Read Control, Write DAC
5:16:20.8919042 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\ShockwaveFlash.ShockwaveFlash.11 ACCESS DENIED Desired Access: Read Control, Write DAC
5:16:20.9329182 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\MacromediaFlashPaper.MacromediaFlashPaper ACCESS DENIED Desired Access: Read/Write
5:16:20.9330557 PM InstallFlashPlayer.exe 7648 RegOpenKey HKCR\MacromediaFlashPaper.MacromediaFlashPaper ACCESS DENIED Desired Access: Read
5:16:20.9332774 PM InstallFlashPlayer.exe 7648 RegCreateKey HKCR\MacromediaFlashPaper.MacromediaFlashPaper ACCESS DENIED Desired Access: Read/Write
5:16:20.9333744 PM InstallFlashPlayer.exe 7648 RegCreateKey HKCR\MacromediaFlashPaper.MacromediaFlashPaper ACCESS DENIED Desired Access: Read/Write
THERE WERE MANY MORE LIKE THIS
Tal
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Hi talmartin2,
Thank you for posting the list. It's very helpful. It's odd that the HKCR\ShockwaveFlash.ShockwaveFlash.# entries are being detected as not having sufficient permissions after you ran the fp_reset.bat script as these are included in the script, and the permissions should have been fixed when you ran the script. I don't see the HKCR\MacromediaFlashPaper.MacromediaFlashPaper entries in the fp_reset.bat script, so we probably should add those.
Since the list contains files that we don't have in our script and you posted a partial list, I'd like to get the entire list from you. If you still have the complete list, can you please copy it into a text file and upload the text file using the instructions posted here How to share a document‌
Thank you.
--
Maria
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Did you receive the complete list?
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Hi talmartin2,
Sorry for not replying sooner. Yes, I did get the file and the fp_reset.bat file we have in the How do I fix Windows permission problems with Flash Player? contains all of the entries listed in the file you provided with the exception of a handful of items. This is odd as you indicated you executed SubInACL as per the instructions (using reset_fp.bat). Our installer engineer was out last week and I'm asking him to review the file you provided.
--
Maria
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Hi,
Can you also provide (see How to share a document) the FlashInstall.log file saved in the following folder, depending on the type of operating system.
32 Bit Windows:
64 Bit Windows:
Thank you.
--
Maria
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Hi talmartin2,
Thank you for posting the FlashInstall.log file. As I suspected the culprit is the Windows error 80070005 (aka 0x900700005 Access is Denied error), which is somewhat a catch-all error for misconfigured permissions in the file system. I do see in the log file that the installation using the MSI installer was successful, but not using the EXE installer (not exactly sure why one works and the other doesn't). Can you confirm that you do, indeed have Flash Player 18.0.0.209 installed at this time?
Since the EXE installer is still returning this error it does appear that running the SubInACL script didn't fix the file system or it was run incorrectly. You will continue to experience 'registration failed' errors when trying to install Flash Player using the EXE installer until this issue is resolved. I would recommend running SubInACL again, ensuring the reset file and the SubInACL executable are in the same directory and that you are elevating permissions (right-click on the file name and select Run as Administrator) when exucuting the file. You may want to reboot your system after executing SubInACL and before installing Flash Player again.
I have also noticed that the Microsoft KB article I posted before, https://support.microsoft.com/en-us/kb/968003 no longer exists (it did exist when I posted the URL last week) but I found similar instructions here SubInAcl Tool: Fix Windows Update Error 0x80070005 Access is Denied‌.
--
Maria
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Maria,
As far as I can tell, I have followed your instructions to the letter, and still cannot install . It appears that the installer has downloaded, but will not install the program.
What next?
Thank you,
Tal
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Hi talmartin2,
If you have some time available we could try doing a screen sharing session if you'd like.
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Maria
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