Reloading CS5 doesn't work on Windows 7--file missing message

[Guest]

I am trying to reload photoshop cs5 extended but i get an error message that a file may be missing and to download adobe support advisor which apparently is no longer used.  I tried downloading CS5 on-line but that didn't work either.  I don't see it in my software list to uninstall either.  Not sure what to do--please help!

[kglad]

attach a screenshot of the error message, if it's in english.

[Rajashree Bhattacharya]

Please check:

Re: Photoshop CS6 installer fails to initialize

Adobe Application Manager, required to verify your license, is missing or damaged

Re: Installation error: "Installer failed to initialize. This could be due to a missing file." (Win7...

Regards

Rajashree

[Guest]

I ran the cleaner and thought it was working--I entered the prod key and then the dvd spun for awhile calculating installation size or something then stopped and said try again after displaying this error:

Exit Code: 15

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 0 error(s), 0 warning(s)

What now??

[kglad · Accepted solution]

copy your disc contents to a desktop directory and retry installing.  if you continue to see exit code 15,

check your install logs, Troubleshoot install issues with log files | CS5, CS5.5, CS6

[Guest]

That worked--thanks!

[kglad]

you're welcome.