I am documenting a propietary platform for a financial
software that is downloaded upon a purchase. One of the biggest
complaints our customers have is using the Search function. Upon
Searching a topic, i.e. "Creating a Chart" 200+ topics are
displayed because within each topic 'create' and 'chart' is being
tagged in the search. As a result, topics that have no relation to
"Creating a Chart" topic is being generated. Which is frustrating
the customer because they are overwhelmed with all the results
RoboHelp is providing them.
What are my options around this? Can I disable those buzz
words ('create, chart') that are generated within other topics that
have no relation to the "Create a Chart" topic? Is there anyway to
tell RoboHelp to only Search titles only by default? This is a huge
issue for us and I really need the best course of action around
this issue.
Hi Terri and welcome to the RH community.
One option if you are using Webhelp as your output is to
click
this
link which describes the use of ZoomSearch with a RH
project.
One solution I tried pushing here, was to eliminate the
Search entirely, since we have a solid Index. I was shot down, so
we went with Zoom Search, which is really neat!
I have a similar issue as Terri and am interested in trying
Zoom Search. I found their website, but would like to review the
file you mention, describing how to integrate it with RH. The link
in your post is broken, however. Can you resend?
Wow. Peter. Your instructions for Zoom Search are amazing. I
don't have time to download the trial and test it now, but I've
bookmarked your instructions for the future. Thank you so much.
Terri, if you decide to go down this path, please let us know how
it work for your needs.