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adobe download issues?

New Here ,
Aug 04, 2015 Aug 04, 2015

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I am trying to upgrade to the current flash player.  I meet or exceed all system requirements.  I am running Windows XP, SP 3.  Using Firefox V 39.  Every time I download the latest version I receive the following error: Adobe Download Manager has encountered a problem and needs to close.  We are sorry for the inconvenience."  I have tried multiple attempts to download and used multiple browsers to download and I continue to receive this error.  Can you please advise?  Thank you!

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Adobe Employee ,
Aug 04, 2015 Aug 04, 2015

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Hi captrose,

The online installer isn't working on some WinXP systems.  The online installer team is aware of this and working on a fix.  In the mean time, please use the offline installer posted at the bottom of the Installation problems | Flash Player | Windows page in the 'Still having problems' section.

--

Maria

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Adobe Employee ,
Aug 10, 2015 Aug 10, 2015

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Hi captrose,


Did you login using username which has admin rights?


+Venkat

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New Here ,
Aug 10, 2015 Aug 10, 2015

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I was able to use the link in your first suggestion.  Sorry, I meant to reply, got busy & forgot.  THANK YOU for your help!!

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