Importing Word Documents

[Guest]

Hello, I have a team member experiencing problems with importing Word documents. She recently had RoboHelp installed on her computer and tried to create her first project. When she tries to import a Word document she receives an error message, "The Import Word Document Wizard cannot locate a supported version of Microsoft Word. Please install Microsoft Word 2000 or XP." We have Microsoft Word 2003. We are in a real bind as she is taking the place of another team member and we need her up and running immediately. Any help you can provide would be greatly appreciated.

[Captiv8r]

Hi there

And the question is, what version of RoboHelp is being used?

The answer to that will likely determine what needs to happen.

Cheers... Rick

[Guest]

She has version X5. I have the same version and have had no problems over the last three or four years (even after being reimaged and everything reinstalled).

[RoboColum_n_]

...and let me guess you are using build 5.0.1. You need to download service pack which has support for Word 2003. Click here for full details.

[Guest]

Her version says X5 only (mine says X5.0.2). In the link you provided it says to only use the Service Pack 2 if the system was upgraded to 5.0.1. So, we need to update to 5.0.1 before we load the Service Pack 2?

[RoboColum_n_]

Where is she looking for the version. Check the Help > About menu item.

[Guest]

Her info says: RoboHelp X5, Build 584
My info says: RoboHelp X5.0.2, Build 801

It sounds as if our IT team (she is in a separate site than me) may have grabbed the wrong version or didn't install the updates like IT did for me here. Is that safe to assume?

[Peter Grainge · Accepted solution]

RH's SP2 is all you need.

[Guest]

thank you all very much!