1 2 Previous Next 75 Replies Latest reply: Jul 23, 2009 1:18 AM by pigdsign RSS

    kuler.adobe.com is just a black page

    JS DESIGNS
      when I go to kuler.adobe.com shouldnt there be more on the site than just the following links on the bottom of the page??

      delicious - help - privacy policy & terms of use. AS a result — I am unable to use kuler.
        • 1. Re: kuler.adobe.com is just a black page
          Sami@Adobe Adobe Employee
          Hmm, it sounds as if you aren't seeing any Flash content. kuler uses the latest version of the Flash Player. You can check your version here, and download the latest Player here. Sometimes the issue is related to uninstalling the prior version correctly. You can find manual uninstallers here. Let me know if this helps!
          Sami
          • 2. Re: kuler.adobe.com is just a black page
            JS DESIGNS Community Member
            thank you so MUCH for responding.

            I removed my previous version of Flash 9,0,47,0, and downloaded a new version as you said. BUT, I still go to the website, kuler.adobe.com and there is only a black screen. what should appear? I read on someone's blog that apparently kuler wasnt operating properly website, because he said he couldnt access it either. SO, please tell what should be on my screen when I am at kuler.adobe.com?

            I am worried that I just dont know how to make it work. thanks again,.
            • 3. Re: kuler.adobe.com is just a black page
              Sami@Adobe Adobe Employee
              Hello, this is in response to both your threads. The kuler website should look like this, as shown in Joseph Balderson's tutorial on Community MX. You can browse themes and create themes.

              For some reason, the Flash content of kuler is not displaying on your computer. That is why you are only seeing the HTML flinks. Flash Player sounds as if it is installed, so you should be able to view it. Please tell me your OS and browser versions, so we can try to reproduce the issue.

              The kuler desktop currently only has functionality to view themes from the kuler site. That is why there is no option to create a theme there. You can cut/paste Hex values from the desktop (# button), but you can only download the theme
              from the kuler site. Hope we can get that working for you.

              Sami
              • 4. Re: kuler.adobe.com is just a black page
                JS DESIGNS Community Member
                HI - thanks again for responding.

                MY OS if 10.4.9

                and I am using safari 2.0.4

                I havent done upgrades in a long time, should I do that for the safari and my OS?
                • 5. kuler.adobe.com is just a black page
                  Rob Miller Community Member
                  I'm on OSX 10.5.1 and have Flash Player 9 installed on Safari 3.0.4 and both myself and a friend of mine get the black screen only. Seems a lot of Mac users do.

                  Anyone got any ideas?
                  Cheers
                  Rob

                  Reinstalled everything but no joy at all - I suspect it is a Leopard OS issue that hasn't been sorted out yet - any ideas when this will be fixed???
                  By the way I'm a Flash programmer so I know what I'm talking about!!
                  • 6. Re: kuler.adobe.com is just a black page
                    Sami@Adobe Adobe Employee
                    Hi folks,
                    Thanks for the info, I've logged a bug, stay tuned. Hoping to restore some joy...
                    Sami
                    • 7. Re: kuler.adobe.com is just a black page
                      Sami@Adobe Adobe Employee
                      Hi, updates as posted on the original "Black Screen of Death" thread:

                      QE update: They tested OS X 4.x and new Leopard and Safari 3. They were unable to reproduce the black screen on Leopard, and caught it once on 10.4.11. In that case, they were able to get kuler working doing the following steps (yes, I know this may sound familiar):
                      1. Uninstall the Flash Player
                      2. Launch Safari 3.0.4.
                      3. Go to kuler.adobe.com
                      4. Click the download Flash player icon and follow the screen instruction to install Flash Player.
                      5. After installation, go to kuler.adobe.com. it worked as expected.

                      New Flash Player update: 9.0.115.0 was just released today, so that's also in the mix. The Mac Express Installer for kuler isn't sniffing this right now, and we're working on that.

                      Random tidbit from the kuler talk archives: "I've solved my problem on Mac OS 10.4. If you check in Help > Installed Plug-in in Safari, I saw that I had Flash r0.0.28 and .26. The .26 was Flash Enabler. You can find it in HD>Library>Internet Plug-in. After I've deleted it, Kuler is now working!"

                      So, please keep us posted on what's happening (or not, as the case may be).

                      Sami
                      • 8. Re: kuler.adobe.com is just a black page
                        oppvill
                        I also had trouble with the Black Screen of Death. I followed your instructions (thanks for the link to the Flash uninstaller) -- deleted Flash Player, reinstalled it from the kuler link, went back in to kuler...and still nothing.

                        However, I turned away to try the site on my PC and when I turned back to the Mac, voila, kuler was suddenly working. Must have taken a while to finish installing Flash or something? Anyway, it worked. Thanks.

                        I'm on a PowerPC iMac running OSX 10.4.11 and Safari 3.0.4 (523.12.2). I've had some other quirky issues with Safari lately after recent updates.
                        • 9. Re: kuler.adobe.com is just a black page
                          eddieadolf
                          I agree 100% Its not working at the moment.
                          • 10. Re: kuler.adobe.com is just a black page
                            Inkywillow
                            Just tryed this "Random tidbit" from Sami

                            "I've solved my problem on Mac OS 10.4. If you check in Help > Installed Plug-in in Safari, I saw that I had Flash r0.0.28 and .26. The .26 was Flash Enabler. You can find it in HD>Library>Internet Plug-in. After I've deleted it, Kuler is now working!"

                            Worked perfectly, nice one!
                            • 11. Re: kuler.adobe.com is just a black page
                              Kasper001
                              Hi adobe folks, a happy new year by the way
                              but, to get to the to the point... ALARM !

                              This kuler page is still not working.
                              I'm working on a dual Xeon pc here, which has had a fresh XP pro install just three days ago.
                              My flash is up to date, as a matter of fact I was just working on a site in CS3
                              First time on the kuler page it did ask me for an update (why I haven't a clue) after which the IE gave an application error, and my system shut down... yesyes, a complete reboot, and no time at all to save open files !!!!

                              I have a Sony Vaio right next to me too, vista enterprise OS, tried it there, and guess what ? Exactly the same !!

                              I've been an IT-manager for 8 years now and into graphic design at the same time, and my experience tells me this is just not done.
                              PLEASE GET THIS FIXED OR GET IT OFF LINE

                              thank you.
                              btw : customer ID JASPE00021
                              • 12. Re: kuler.adobe.com is just a black page
                                tasetta
                                I downloaded the Adobe FlashPlayer but I still get the black screen with "kuler requires the latest version of the Adobe Flash Player" at top and then the links at the bottom. I just-JUST downloaded and installed what they told me to do yet still no go. What's up?
                                • 13. Re: kuler.adobe.com is just a black page
                                  ProLost
                                  Black screen here too. Leopard, Firefox and Safari.

                                  -Stu
                                  • 14. Re: kuler.adobe.com is just a black page
                                    SeveOrt
                                    PowerMac G5 dual- OS 10.4.11 - Flash 9.0.115.0
                                    I just went to Kuler for the first time using Safari and got the black screen- I tried Firefox and got the proper content.
                                    I suggest trying every browser you have installed.- SeveOrt
                                    • 15. Re: kuler.adobe.com is just a black page
                                      Sami@Adobe Adobe Employee
                                      Hi folks,
                                      Happy New Year, and thanks for the updates. Stay tuned, we'll look into this.
                                      If you report an issue, please include OS and browser versions, we need this info to troubleshoot.
                                      @ Kasper001: Sorry to hear you lost work.
                                      Thanks!
                                      Sami
                                      • 16. Re: kuler.adobe.com is just a black page
                                        palesunflower
                                        I'm also having the same problem with the Black Screen of Death, however I have noticed that everyone else on here seem to be Mac users using Safari. I am also a Mac user, but the page will open for me in Safari, but not in the latest version of Firefox. My OS is 10.4.11 and the version of Firefox is 2.0.11. I do have Flash installed, since I can see it in Safari, but I figured I would let you know that this issue is also present in Firefox.
                                        • 17. Re: kuler.adobe.com is just a black page
                                          Sami@Adobe Adobe Employee
                                          Thanks for posting to let us know.
                                          Incidentally, what version of Safari are you running since it is working for you?
                                          Sami
                                          • 18. Re: kuler.adobe.com is just a black page
                                            LenGoins
                                            Mac OS 10.4.11 w/ Firefox 2.0.0.11
                                            AND
                                            Windows XP Pro SP2 w/ Firefox 2.0.0.11

                                            both show nothing but dead black space on the Kuler site
                                            has there been any progress made on this issue?
                                            • 19. Re: kuler.adobe.com is just a black page
                                              Sami@Adobe Adobe Employee
                                              Hi, we are having trouble reproducing the errors consistently, sometimes it's FF, sometimes it's Safari. I'll update the bug with this additional info on OS/browsers.

                                              For QE, can you verify that you followed these steps to troubleshoot?

                                              1. Uninstall the Flash Player
                                              2. Launch Safari 3.0.4.
                                              3. Go to kuler.adobe.com
                                              4. Click the download Flash player icon and follow the screen instruction to install Flash Player.
                                              5. After installation, go to kuler.adobe.com.

                                              Random tidbit from the kuler talk archives that recently worked for somenoe else on this thread: "I've solved my problem on Mac OS 10.4. If you check in Help > Installed Plug-in in Safari, I saw that I had Flash r0.0.28 and .26. The .26 was Flash Enabler. You can find it in HD>Library>Internet Plug-in. After I've deleted it, Kuler is now working!"

                                              Thanks! Sami
                                              • 20. Re: kuler.adobe.com is just a black page
                                                thejhw
                                                Hi.
                                                I too can only arrive at a black, blank page.
                                                Windows XP Pro SP2
                                                IE7 V 7.0.5730.11

                                                I have latest version Flash installed and on the installation page the revolving "F" video plays fine, but the Kula page is just balck and blank other than the message "kuler requires the latest version of the Adobe Flash Player. " at the top of the screen, a button to "get Adobe Flash Player" and the links at the bottom of the page "Help, Kula Talk etc."

                                                Jim
                                                • 21. Re: kuler.adobe.com is just a black page
                                                  Sami@Adobe Adobe Employee
                                                  Hi Jim,
                                                  I'll add this to the bug I filed, it sounds as if you have the latest version but it's not detecting it since "Get Adobe Flash Player" is showing.
                                                  Sami
                                                  • 22. Re: kuler.adobe.com is just a black page
                                                    me too, mac, leopard, firefox 2.0.0.11, very latest version of flash, shame as it looks a good programme on the flash demo, hey yeah, theres a thing, you can watch the demos in flash, but cant use the programme, as you don't have flash...!!! nice one..!!!!
                                                    • 23. kuler.adobe.com is just a black page
                                                      the page title of the webpage states installing adobe flash, but nothing happens at all, left it for 10 mins on a 7mb connection
                                                      • 24. Re: kuler.adobe.com is just a black page
                                                        dont know if this helps guys but this is the page code from my black screen............


                                                        <html xmlns=" http://www.w3.org/1999/xhtml" xml:lang="en" lang="en">
                                                        <head>
                                                        <meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1" />
                                                        <meta name="description" content="kuler from Adobe Labs. Quickly create harmonious color themes online. Explore, create and share color themes." />
                                                        <title>kuler</title>



                                                        <script type="text/javascript" src="kuler/scripts/browserDetect.js"></script>
                                                        <script type="text/javascript" src="kuler/scripts/swfobject.js"></script>
                                                        <script type="text/javascript" src="kuler/scripts/swfaddress.js"></script>
                                                        <script type="text/javascript" src="kuler/scripts/AC_OETags.js"></script>




                                                        <script type="text/javascript" >
                                                        // -----------------------------------------------------------------------------
                                                        var flashVersion = '9.0.115.0';
                                                        // -----------------------------------------------------------------------------
                                                        </script>

                                                        <link rel="stylesheet" type="text/css" href="kuler/scripts/home.css" media="screen" />
                                                        </head>

                                                        <body >
                                                        <div id="container">

                                                        <div id = 'flashcontent'>
                                                        kuler requires the latest version of the Adobe Flash Player.
                                                        <br/><br/>

                                                        <a href=http://www.adobe.com/go/getflash/><img border="0" width="88" height="31" src="kuler/images/get_flash_player.gif" alt="get flash player"/></a>
                                                        <br/><br/><br/><br/><br/>
                                                        <br/><br/><br/><br/><br/>
                                                        </div>

                                                        <div id="footer">

                                                        <a href=" http://del.icio.us/post" onclick="window.open(' http://del.icio.us/post?v=4&noui&jump=close&url='+encodeURIComponent(location.href)+'&titl e='+encodeURIComponent(document.title), 'delicious','toolbar=no,width=700,height=400'); return false;" title="save to del.icio.us"><img src="kuler/images/delicious.small.gif" alt="save to del.icio.us" border="0" width="10" height="10"></a>
                                                         | 

                                                        <a href=" http://kuler.adobe.com/links/kuler_help.html" target="_blank">help</a>
                                                         | 
                                                        <a href=" http://www.adobe.com/cfusion/webforums/forum/categories.cfm?forumid=72&catid=622" target="_blank">kuler talk</a>
                                                         | 
                                                        <a href=" http://www.adobe.com/misc/privacy.html" target="_blank">privacy policy</a>
                                                         | 

                                                        <a href=" http://kuler.adobe.com/links/kuler_terms_of_use.html" target="_blank">terms of use (updated 8/06/07)</a>
                                                        </div>
                                                        </div>

                                                        <!-- Flash detection script -->
                                                        <script type="text/javascript">
                                                        // <![CDATA[

                                                        //KulerServices_WWW1

                                                        var v = GetSwfVer();
                                                        var versionArr = stringArrayToNumber(v.split('.'));
                                                        var requestedVersionArr = stringArrayToNumber(flashVersion.split('.'));

                                                        //Windows express install works fine
                                                        if (isWin || BrowserDetect.OS == 'Mac') {
                                                        var so = new SWFObject('kuler_20071011.swf', 'kuler', '1001', '712', flashVersion, '#161616');

                                                        so.useExpressInstall('kulerExpressInstall.swf');

                                                        so.addParam('menu', 'false');
                                                        so.addParam('allowScriptAccess', 'sameDomain');
                                                        so.addParam('devicefont', 'false');
                                                        so.addParam('swfliveconnect', 'true');

                                                        so.write('flashcontent');

                                                        //But if we're on a Mac, the Flash installer fails, so show an HTML link to Get Flash
                                                        } else if (versionArr[0] >= requestedVersionArr[0] && versionArr[1] >= requestedVersionArr[1] && versionArr[2] >= requestedVersionArr[2]) {
                                                        var so = new SWFObject('kuler_20071011.swf', 'kuler', '1001', '712', flashVersion, '#161616');
                                                        so.addParam('menu', 'false');
                                                        so.addParam('allowScriptAccess', 'sameDomain');
                                                        so.addParam('devicefont', 'false');
                                                        so.addParam('swfliveconnect', 'true');

                                                        so.write('flashcontent');
                                                        }

                                                        function stringArrayToNumber(p_array) {
                                                        this.arr = [];
                                                        for (i=0;i<p_array.length;i++) {
                                                        this.arr.push(parseInt(p_array ));
                                                        }
                                                        return this.arr;
                                                        }
                                                        // ]]>
                                                        </script>


                                                        <script language="JavaScript" src=" http://www.adobe.com/uber/js/omniture_s_code.js" type="text/javascript"></script>

                                                        <script language="JavaScript" type="text/javascript">
                                                        // <![CDATA[

                                                        //Need to uncomment one or the other based on the environment
                                                        var s_accountName="mxmacromedia,mxkuler"; // Omniture Report Suite ID
                                                        var s_pageName = "";
                                                        var s_channel = "Kuler";
                                                        var s_wd=window,s_tm=new Date;if(s_code!=' '){s_code=s_dc(
                                                        s_accountName);if(s_code)document.write(s_code)}else
                                                        document.write('<im'+'g src=" http://192.168.112.2O7.net/b/ss/'+s_accountName+'/1/F.3-fb/s'+s_tm.getTime()+'?[AQB
                                                        +'&pageName='+escape(s_wd.s_pageName?s_wd.s_pageName:(s_wd.pageName?s_wd.pageName:''))
                                                        +'&server='+escape(s_wd.s_server?s_wd.s_server:(s_wd.server?s_wd.server:''))
                                                        +'&ch='+escape(s_wd.s_channel?s_wd.s_channel:(s_wd.channel?s_wd.channel:''))
                                                        +'&[AQE]" height="1" width="1" border="0" alt="" />')
                                                        function sendAnalyticsEvent(str) {
                                                        s_pageName = str;
                                                        var ns=s_accountName;
                                                        //if(str!=null) ns+=","+str;
                                                        //alert("ns=" + ns + "; str="+str);
                                                        void(s_gs(ns));
                                                        }
                                                        function setChannel(str) {
                                                        s_channel = str;
                                                        }
                                                        // ]]>
                                                        </script>
                                                        <!--/DO NOT REMOVE/-->
                                                        <!-- End SiteCatalyst code version: G.6. -->

                                                        </body>
                                                        </html>
                                                        • 25. kuler.adobe.com is just a black page
                                                          Tymcode
                                                          I've got it working in Safari under 10.4.11, but not under Firefox (current version).
                                                          • 26. Re: kuler.adobe.com is just a black page
                                                            it worked today first time from work today on a PC, then everytime after that asked me to download flash, even though it worked fine the first time, and the flash player is the latest version, still wont work on a MAC, obviously a lot of bugs to iron out.
                                                            • 27. Re: kuler.adobe.com is just a black page
                                                              petesoos
                                                              Works for me in Safari Version 3.0.4 (523.12.2)

                                                              but not in Firefox 2.0.0.11 Mozilla/5.0 (Macintosh; U; Intel Mac OS X; en-US; rv:1.8.1.11) Gecko/20071127 Firefox/2.0.0.11
                                                              • 28. Re: kuler.adobe.com is just a black page
                                                                Gonjiam
                                                                I'm running OS X 10.4.11 on a MBP. It works with the latest versions of Safari, Opera and Camino. It doesn't work with the latest install of Firefox.

                                                                BTW, I love the Dashboard widget for a quick reference.

                                                                I hope it helps.
                                                                • 29. Re: kuler.adobe.com is just a black page
                                                                  Sami@Adobe Adobe Employee
                                                                  Argh, this is definitely a confounding Son of the Black Screen of Death. I'll pass along the latest info (thanks for the page code, Jujuhound!). Glad some of you can get it working on another browser! Will post more info when I have it.
                                                                  Sami
                                                                  • 30. kuler.adobe.com is just a black page
                                                                    Bernie X Community Member
                                                                    There is a conflict between Flash9e.ocx and older versions of the OLE file that affects Flash detection on kuler.adobe.com. Close IE and search harddrive for all .ocx files (i.e, *.ocx), and manually delete files that start with Flash (i.e., Flash.ocx, Flash9d.ocx etc). If Flash9e.ocx can not be deleted, use the Flash uninstaller at C:\WINDOWS\system32\Macromed\Flash. Run IE and go to any Flash site for automatic reinstall of Flash player.
                                                                    • 31. Re: kuler.adobe.com is just a black page
                                                                      I posted this in another thread but I'll post it here as it might help somebody get to the bottom of this
                                                                      ------------------------------------------------------------------------------------------ -----------------------
                                                                      same problem here: kuler requires the latest version of the flash player, but no interface

                                                                      Windows XP
                                                                      IE 6 (works fine in firefox)
                                                                      Flash Player version: WIN 9,0,115,0 (according to: http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_15507&sliceId=2)

                                                                      The interesting thing about this problem on my machine is that I am getting a javascript error, so i did a little digging.
                                                                      The ControlVersion() function in AC_OETags.js is returning -1 because it is testing for all the versions of the flash player starting at version 7 and going downward from there by trying to create an ActiveXObject
                                                                      (axo = new ActiveXObject("ShockwaveFlash.ShockwaveFlash.7"); )

                                                                      According to my registry I have ShockwaveFlash.ShockwaveFlash.9 Higher than 7, obviously. There is no detection for Flash Player 8 or 9 in this version of AC_OETags.js. So the solution for my case at least, is to add the detection for ShockwaveFlash.ShockwaveFlash.9 above the test for 7. ControlVersion then returns "WIN 9,0,115,0" instead of -1 no more error, and all is well.
                                                                      • 32. Re: kuler.adobe.com is just a black page
                                                                        Sami@Adobe Adobe Employee
                                                                        Okay, we've done more testing and it seems to be not unique to kuler, but rather related to corrupted user-side installations of various browsers. Please use the *standalone* uninstaller of Flash Player.

                                                                        1. Uninstall the Flash Player manually using a standalone uninstaller from
                                                                        here.
                                                                        2. Launch the browser in question.
                                                                        3. Go to kuler.adobe.com
                                                                        4. Click the download Flash player icon and follow the screen instructions to install Flash Player.
                                                                        5. After installation, go to kuler.adobe.com.
                                                                        6. You can check your Flash Player version here. Current version is listed.

                                                                        If you use Internet Explorer and you have Real Player installed, another possible conflict might be resolved by:
                                                                        1. In IE, click the Tools menu and highlight "Manage Add-ons"
                                                                        2. In the fly out menu, select "Enable or Disable Add-ons. . ."
                                                                        3. In the Add-ons window, select "RealPlayer Download and Record Plugin for Internet Explorer"
                                                                        4. Select "Disable" in the settings area at the bottom of the window.
                                                                        More info here.

                                                                        If you are using Safari and 10.4 and have followed the uninstall/reinstall procedure above, try this fix posted by a member:
                                                                        1. Navigate your hard drive to Library/Internet Plug-Ins/Flash enabler
                                                                        2. Delete Flash Enabler"
                                                                        kuler should display now.

                                                                        If you follow the uninstall/reinstall directions above and you are still having problems, please let us know by answering the following questions:

                                                                        1. What OS and browser(s) version(s) are not working?
                                                                        2. Did you do a manual uninstallation by downloading and running the standalone Flash Player uninstaller from Adobe?
                                                                        3. Has the site ever worked for you on these browsers?
                                                                        4. Any other clues to help us track this down?

                                                                        Thank you for your perseverance and patience!
                                                                        Sami
                                                                        • 33. Re: kuler.adobe.com is just a black page
                                                                          followed the instructions, working fine now, on mac running firefox.
                                                                          thanks guys
                                                                          • 34. Re: kuler.adobe.com is just a black page
                                                                            Uhradone
                                                                            Hey,
                                                                            I still have the "black page" Problem:

                                                                            Unistalled flash with the adobe unistall program
                                                                            Installed from Adobe Web Page new Version of flash 9,0,115,0
                                                                            cleaned cache of safari
                                                                            cleaned all cookies

                                                                            still black page with topline: "kuler - flash player Installation" but just a black page and nothing happens

                                                                            System Mac OS X 10.4.11
                                                                            Safari 3.0.4
                                                                            Java 5.0 installed and active (going back to Java 1.04 dosn't help)

                                                                            black is black

                                                                            Thanks for Help.

                                                                            p.s. kuler works on the same system with Firefox

                                                                            • 35. Re: kuler.adobe.com is just a black page
                                                                              Uhradone Community Member
                                                                              Found the bad guy!!!!

                                                                              On my mac System OSX 10.4.11:

                                                                              HD - Libary - internet plug ins - flash enabler

                                                                              deleted the" flash enabler" and it works

                                                                              Same thing to some IP-TV they suddendly work.


                                                                              Halleluijaaaaaaaaaa

                                                                              Good luck!
                                                                              • 36. Re: kuler.adobe.com is just a black page
                                                                                Sami@Adobe Adobe Employee
                                                                                Hi Uhradone,
                                                                                Amen! Glad it's working and many thanks for posting your fix! I"ll add it to my post on troubleshooting.
                                                                                Sami
                                                                                • 37. Re: kuler.adobe.com is just a black page
                                                                                  Rob_QVC
                                                                                  I have IE 7. I have done everything you said. Kuler is still a blank black page.
                                                                                  • 38. Re: kuler.adobe.com is just a black page
                                                                                    Sami@Adobe Adobe Employee
                                                                                    Hi, Rob_QVC, what OS are you on?
                                                                                    Is this the first time you've tried to access kuler? We just put up a new release.
                                                                                    And lastly, if you refresh, same thing, just black page?
                                                                                    Sami
                                                                                    • 39. Re: kuler.adobe.com is just a black page
                                                                                      Rob_QVC Community Member
                                                                                      No I have used it before. We just upgraded to CS3 and XP.
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