Copy link to clipboard
Copied
ESPAÑOL
Hola a todos/as, como habéis leído en la pregunta, tengo un pequeño error, el cual es que cuando intento des-instalar un programa (En este caso AE) me dice que hay un error.
Entonces, me gustaria que me dijeseis como desinstalarlo ya que no me deja. Otro Dato que hay que tener en cuenta, es que este programa ya no lo tengo en el PC, es decir no me acordé que lo instalé mediante Creative Cloud y como me saltó un error al iniciar el AE diciendo que tenia que reinstalarlo pues lo des-instalé como un programa normal y no mediante Creative Cloud, el problema es que al no poder des-instalarlo por Creative Cloud no me lo puedo instalar de nuevo, pero tampoco me lo puedo instalar mediante un instalador externo.
Por favor decirme como puedo arreglar esto, lo agradeceria.
Link de Capturas:
Error CreativeCloud --> http://prntscr.com/890tcn --- Al darle a Más Info. me sale esto --> http://prntscr.com/890tpu --- Y al darle de nuevo a Más Info. me sale esto ---> http://prntscr.com/890u1f --- y en la barra de direccion html:// me sale esto --> file:///C:/Users/Ivan/AppData/Local/Temp/%7B91548586-8F67-4E68-AD3B-C286C60C9040%7D/Summary.htm
Error de Instalación por Instalador Externo --> http://prntscr.com/890y6v --- Realizo todos los pasos que me dice pero sigue igual, si hago click en resumen de errores me sale esto ---> http://prntscr.com/890yo8
Por favor ayudarme.
PD: Completo todos los requisitos del programa al 100%
INGLES
Hi all, as you read in the question, I have a little mistake, which is that when I try to un-install a program (in this case AE) tells me that there is an error.
So I would like to dijeseis me as uninstall and will not let me. Another point to bear in mind is that this program will no longer have in the PC, that is to say not remembered me I installed by Creative Cloud and as I jumped a problem starting the AE saying I had to reinstall because it des I -Install and not as a normal program by Creative Cloud, the problem is being unable to de-install Creative Cloud for me I can not reinstall, but not me I can install using an external installer.
Please tell me how I can fix this, I would appreciate.
Screenshots Links:
Error CreativeCloud --> http://prntscr.com/890tcn --- By giving this I get more info -> http://prntscr.com/890tpu --- And to give back to More info . I get this ---> http://prntscr.com/890u1f --- And address bar html: // I get this -> file:///C:/Users/Ivan/AppData/Local/Temp/%7B91548586-8F67-4E68-AD3B-C286C60C9040%7D/Summary.htm
Installation error by installer External --> http://prntscr.com/890y6v --- Do all the steps but it just tells me, if I click on abstract errors I get this ---> http://prntscr.com/890yo8
Please help me.
PS: Complete all program requirements 100% [Google Translate]
Hi Ivan,
Please try the steps as suggested by Megha; in case the issue persists, please see Re: Getting fatal Exit Code 34 when installing an app
Regards,
Sheena
Copy link to clipboard
Copied
Please refer: https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.
Use the Adobe Creative Cloud Cleaner Tool to solve installation problems
Hope this helps.
Regards
Megha Rawat
Copy link to clipboard
Copied
Hi Ivan,
Please try the steps as suggested by Megha; in case the issue persists, please see Re: Getting fatal Exit Code 34 when installing an app
Regards,
Sheena
Copy link to clipboard
Copied
Thank you every much!!!
Copy link to clipboard
Copied
You are welcome!
P.S. when using Adobe forums, please mark helpful/correct responses of Staff/helper, if there are any.
Copy link to clipboard
Copied
moving to Creative Cloud Download & Install