Presenter 10 import video error

[amandac33]

Windows 7 PC, Presenter 10 free trial, when try to import a .mp4 video ( ranging in size from 7 to 150 MB) from my PC to the slide, I get the error dialogue box. Same error if  I select import as sidebar video also. The .mp4 videos will play fine  in the preview window.

I tried converting a .mp4 to .avi but same error.

[Jorma_at_CoSo]

Try running PPT as an Administrator and see if that solves the issue.

[amandac33]

Hi Jorma, tried running PPT (2013) as Administrator and  I get the same error message.

Does the free trial have all the functionality of the paid version?

[Jorma_at_CoSo]

Yes, the trial is fully functional, just time limited to 30 days.

The next suggestion that Adobe Support would throw out is to try creating a new Admin account on your computer and see if that work better. If you can, I'd give it a try.

[Jorma_at_CoSo]

You might also try changing the location of the video file and then try re-inserting it. Here is the basis for my suggestions:

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