Copy link to clipboard
Copied
Hi,
I have subscribed to CC for photographe yesterday. The installation of Lightroom has proceeded without problems but for Photoshop, I have had some error message although it is possible to use it.
Today, I wanted to update Photoshop but I have always the same error message : Error49.
Canyou help me?
Thanks
I solved it. It seems that there was a problem with Firebox when I was connected with my Adobe account.
I have restarted several times my laptop and the last time without relaunching Firebox and then it worked.
Thank you for your help.
Copy link to clipboard
Copied
attach a screenshot of the error message (unless that's an invalid credential error - http://helpx.adobe.com/legacy/kb/ldap-troubleshooting.html)
Copy link to clipboard
Copied
This is the screenshot. Sorry it is in french
Copy link to clipboard
Copied
see if you can update your cc app by quitting it and then relaunching.
if that fails,
~/Library/Application Support/Adobe/
If that fails,
~/Library/Application Support/Adobe/OOBE
Copy link to clipboard
Copied
I solved it. It seems that there was a problem with Firebox when I was connected with my Adobe account.
I have restarted several times my laptop and the last time without relaunching Firebox and then it worked.
Thank you for your help.
Copy link to clipboard
Copied
you're welcome.
Copy link to clipboard
Copied
WHAT IS FIREBOX IM STILL HAVING TROUBLE D: D: D:
Copy link to clipboard
Copied
kglad‌, this actually works for windows too
remove
C:\Users\{username}\AppData\Local\Adobe\AAMUpdater
and
C:\Users\{username}\AppData\Local\Adobe\OOBE