Problem with Flash Player for distribution (Dead link)

[Guest]

Hi everyone,

(English is not my native language so be gentle)

I work in IT and i would like to share via an Active Directory server :

- Adobe Air runtime

- Adobe Flash Player

- Adobe Reader

- Adobe Shockwave Player

I registered as my enterprise and asked for them, i got accepted and received and email with links to download .msi etc

Everythink worked fine but the link for Flash Player,

The link looks like : http://www.adobe.com/products/flashplayer/distribution4.html?auth=xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxx

It redirects me on the page : Adobe Flash Player Distribution | Adobe where it ask me again to apply

I contacted the support on the chat and Chetan C. answered me to ask it on the forum so here is my problem,

Thank you for the help !

Regards,

Delyios

[_maria_]

Hi Delyios,

Can you private message me the full URL you received in the email?  It should not redirect you to the Distribution page to apply again.  It should display a page containing the Flash Player installers, and catalog files (for SMS/SCUP distribution).

Thank you.

--

Maria

[mariorug]

Hi Maria

I'm having the same problem, my link redirects to the standard Flash Player download page when what i need are the native installers for OS X, the link is:

http://www.adobe.com/products/flashplayer/distribution4.html#da1f058f-b928-440a-b7ed-af9c897196ba

Do i need to sign a new agreement?

Many thanks in advance

Mario

[_maria_]

Hi Mario,

I will follow-up on this and try to restore access to you.  However, in the future, please do not post your licensing URL to the forums.  This is a unique, per license, URL and it is not supposed to be shared.  How many times have you accessed that URL to download a file?  This question is very important and attempting to resolve the situation.

In the mean time, you can download the OS X native installer files from htp://www.adobe.com/products/flashplayer/distribution3.html

--

Maria

[mariorug]

Hi Maria

Opps sorry, I didn’t realise, if you want to issue a new url, please do it’s ok by me

I’ve only used it once I think in about October last year, but I can’t be certain as I also signed up for Adobe Air at the same time and I may be confusing which one I downloaded

Many thanks for your time, its very much appreciated

[_maria_]

Thank you for the additional information, Mario.  I will forward this to the folks who handle the player licensing.  I'll post here when I have an update.

--

Maria

[lhnguyen1]

I also am experiencing this problem.

[_maria_]

Hi Linh,

Please private message me the unique URL you received with you licensing agreement and let me know how many times you have accessed that unique URL.  I will escalate your issue once I have received this information.

Thank you.

--

Maria

[rharrison1]

I am experiencing this problem as well.  I messaged the URL I received.  It denied me on the first try, I have clicked it repeatedly since then with no success.  Any help is appreciated.

[_maria_]

Hi,

I am following up with the licensing team.

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Maria

[_maria_]

The licensing team is investigating.  I'll post back here when the issue is resolved.

--

Maria

[rharrison1]

Thank you for your assistance, licensing has contacted me.  I appreciate your efforts to help me resolve this.

[_maria_]

Thank you for the update.

--

Maria

[_maria_]

Hi,

This issue is now resolved.  I have verified your URL is no longer redirecting to the sign-up page.

--

Maria

[rharrison1]

Thank you so much for your help, everything is working correctly now!

[_maria_]

You're welcome.

--

Maria