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Computer way too slow in Captivate 7

Community Beginner ,
Jun 13, 2014 Jun 13, 2014

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2 months ago I installed Captivate 7 (I also have Captivate 5 on my computer for editing older projects). When working in Captivate 7, my computer nearly grinds to a halt. I don't have this problem in Captivate 5. Saving and previews take forever and the system frequently becomes non-responsive and occasionally crashes.  The IT people can't seem to do anything and are blaming the software rather than my system (which they say is otherwise working fine).  I have uninstalled and reinstalled Captivate 7 and it didn't make any difference. I noticed that the size of the program is 3.45GB whereas Captivate 5 was only 1.48 - not sure if that has something to do with it. My OS is Windows 7.  Has anyone had similar problems? It's got to the point where I feel paralyzed and spend collectively hours a day staring at my computer waiting for it to complete the simplest task.

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Community Expert ,
Jun 13, 2014 Jun 13, 2014

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Check your setup of Cp7 against these guidelines:

http://www.infosemantics.com.au/adobe-captivate-troubleshooting/setting-up-your-computer-to-work-wit...

http://www.infosemantics.com.au/adobe-captivate-troubleshooting/how-to-set-up-preferences

It sounds like you may not have all default locations pointing to local C drive folders and some things, e.g. themes, layouts, project files, or cache might be on remote servers.

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Community Beginner ,
Jun 13, 2014 Jun 13, 2014

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Thanks for the guidelines Rod.  I'm not sure if it's practical for me to run it as an administrator all the time but I've given it a try.  The "publish at" and "project cache" were already to my local C drive.  There is a small improvement in speed to preview but it is still extremely slow.

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New Here ,
Sep 08, 2015 Sep 08, 2015

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Hi Rod,

Thanks for this tip. I was having similar slug issues with CP7 but running as administrator, I have noticed a quicker response when doing tasks such as updating linked PPT files. 

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