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WITH UPDATE ATTEMPTS, WHY DOES FLASH PLAYER INSTALLER GO THROUGH ALL STEPS, BUT WHEN INSTALLATION STARTS GIVE ERROR MSG: CONNECTION FAILURE?

New Here ,
Aug 31, 2015 Aug 31, 2015

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Attempting to update from ADOBE FP shockwave 16.0.0.305.

-  Flash player installer downloads, runs, initializes, but when finally attempts installation, gives error message: CONNECTION FAILED.

-  Options for retry just go around in same circle. Have tried more than 40 times. Shut off AVAST antivirus. Restarted, ETC. Always the same result.

-  ALSO GET SAME RESULT WITH UPDATE ATTEMPTS FOR:

    ADOBE READER 10.1.15.11 AND ADOBE FP RealNetworks RealDownloader PepperFlashVideoShim Plug-In 1.3.2.28.

Windows 7 home premium SP1

64 bit

Mozilla

antivirus AVAST

computer mfr: ASUS

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LEGEND ,
Aug 31, 2015 Aug 31, 2015

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New Here ,
Sep 07, 2015 Sep 07, 2015

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MORE USELESS RUNAROUND

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New Here ,
Sep 07, 2015 Sep 07, 2015

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MORE USELESS RUNAROUND

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LEGEND ,
Sep 07, 2015 Sep 07, 2015

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Thank you for your insult!

It is simply not possible that the offline installer acts the same way as the download manager.  So either give us information that lets us help, or stop insulting the people who are trying to help you!

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New Here ,
Sep 08, 2015 Sep 08, 2015

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Thank you P. Sounds like I finally got a sentient being. I take you at your

word and retract my insult. I did go through the offline option and go

through it. None of the options or, FAQ's applied, until I got to

- Flash Player for Firefox - NPAPI

<https://fpdownload.macromedia.com/pub/flashplayer/latest/help/install_flash_player.exe>

You would probably believe it, but that worked quite expeditiously.

So, kindly accept my thanks.

KW

I do notice listing of an outdated FP 1.3.2.28, so I checked programs via

control panel programs and features, but it's not listed.

In your response, referring to the offline installer, you did not refer to

a particular item on the page,

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LEGEND ,
Sep 08, 2015 Sep 08, 2015

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kentw5172270 wrote:

In your response, referring to the offline installer, you did not refer to a particular item on the page,

My link should position the browser to the section Still Having Problems? with the download links for the offline installers.  Some browsers may position it slightly different, but there is nothing I can do about that.

kentw5172270 wrote:

I do notice listing of an outdated FP 1.3.2.28, so I checked programs via control panel programs and features, but it's not listed.

Where do you find a reference to such an old Flash Player - that version is some 20 years old!  You could try the uninstaller program, which should uninstall versions back to 1.0: https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

You will of course have to reinstall Flash Player after running it.

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New Here ,
Sep 08, 2015 Sep 08, 2015

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That old FP only appears in the mozilla addon plugin status list, not in

the control panel programs and features. It must be some artifact.

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LEGEND ,
Sep 08, 2015 Sep 08, 2015

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Can you check if there is anything that could possibly be that old Flash Player in C:\Windows\system32\Macromed\Flash

I don't know where else Firefox is checking for add-ons.

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New Here ,
Sep 08, 2015 Sep 08, 2015

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FP 18 is in there, but no FP 1

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LEGEND ,
Sep 08, 2015 Sep 08, 2015

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Sorry, then I have no idea where that comes from.

Does the Firefox Add-ons panel offer a Remove option?

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New Here ,
Sep 08, 2015 Sep 08, 2015

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no it does not.

FP1 does not appear in the add-ons manager list, but only in the linked

plugin status page

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LEGEND ,
Sep 09, 2015 Sep 09, 2015

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I see.  When you right-click on that plugin and select Show More Information, does it give you the file name?  If so, can you search for it on your system?

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New Here ,
Sep 09, 2015 Sep 09, 2015

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NO INFO GIVEN

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New Here ,
Sep 08, 2015 Sep 08, 2015

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Thank you P. Sounds like I finally got a sentient being. I take you at your

word and retract my insult. I did go through the offline option and go

through it. None of the options or, FAQ's applied, until I got to

- Flash Player for Firefox - NPAPI

<https://fpdownload.macromedia.com/pub/flashplayer/latest/help/install_flash_player.exe>

You would probably believe it, but that worked quite expeditiously.

So, kindly accept my thanks.

KW

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New Here ,
Sep 09, 2015 Sep 09, 2015

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I am having the same issue with Firefox and have followed all the steps listed, and when I try to run the direct link installer I receive an error message that says c:\users\____\desktop\install_flash_player.exe is not a valid Win32 application. No amount of windows guided troubleshooting is solving my issue at all. Help?

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New Here ,
Sep 09, 2015 Sep 09, 2015

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Hello Xara,

it was hell, but then tried this source:

https://fpdownload.macromedia.com/pub/flashplayer/latest/help/install_flash_player.exe

worked first shot. hope it helps you

gendun

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New Here ,
Sep 09, 2015 Sep 09, 2015

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That is the link I used and got the error i stated above. any other suggestions?

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LEGEND ,
Sep 09, 2015 Sep 09, 2015

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"Not a valid Win32 application" usually means that your download is corrupted/truncated.  What is the file size of your downloaded installer?

The latest installer size is 18,306 KB (18,744,520 bytes).

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New Here ,
Sep 10, 2015 Sep 10, 2015

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This is the address that came with the guy that helped me

jive-1552615481-3a3m9-2-4q9rj@adobe-v7.hosted.jivesoftware.com

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LEGEND ,
Sep 10, 2015 Sep 10, 2015

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Yes, but corrupted downloads happen on your computer.

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New Here ,
Sep 10, 2015 Sep 10, 2015

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When I deleted the old download and tried to download it again I kept getting this message:

C:\Users\_____\AppData\Local\Temp\wh0_sZ16.exe.part could not be saved, because the source file could not be read.

Try again later, or contact the server administrator.

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New Here ,
Sep 10, 2015 Sep 10, 2015

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I'm sorry, I'm not the expert. Were you able to contact Willener with that

address I sent to you?

I didn't have much faith in the forum, it took a few days, but I did get

helped.

I wish you luck.

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LEGEND ,
Sep 10, 2015 Sep 10, 2015

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Xaralyth wrote:

C:\Users\_____\AppData\Local\Temp\wh0_sZ16.exe.part could not be saved, because the source file could not be read.

I am not sure if this is in any way related to Flash Player.

Either way I would try to download the offline installers again, using a different browser.

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New Here ,
Sep 11, 2015 Sep 11, 2015

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Xaraa

I think my idea of giving you willener's address backfired. Now i seem to be getting his replies to you. and I wonder if this reply is going to you or wherelse?

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