Please help.. Error when installing Adobe Flash Player: 'Failed to Register'

[Mark_Barneveld]

• Windows 7 (updated till 4-9-2015)
• Internet Explorer 11.0.9600.17959
• Want to install Adobe Flash Player 18.0.0.232
• I've got rights on all the folders
• I'm the main user/admin

I want to install Adobe Flash again on my machine. It did work, but I've deleted it. But now, everytime when I'm trying to install Adobe Flash player I get the error 'Adobe Flash failed to register'.

So what did I try so far..

1. Deleted Adobe Flash acording to this page: https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

2. I've downloaded the new Adobe Flash version 18.0.0.232

3. Started the installation. but at 77% I get the error Adobe Flash 'Failed to Register'

4. To check if something was installed, I went to the Check now button. Nothing was installed.. Flash Player Help

5. Also checked the configuration screen. Flash 32 bit, said it wasn't installed.

6. After this, I'd deleted the partialy installation of Adobe Flash again by the steps in the file Uninstall Flash Player | Windows

7. I also deleted the files in de Windows Register:

32-bit Flash Player on 32-bit Windows: HKEY_LOCAL_MACHINE\SOFTWARE\Macromedia

32-bit Flash Player on 64-bit Windows: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Macromedia

64-bit Flash Player on 64-bit Windows: HKEY_LOCAL_MACHINE\SOFTWARE\Macromedia

8. I restarted my PC and tried the following steps: How do I fix Windows permission problems with Flash Player?

9. Again the 'Failed to Register' error opent in my screen with the installation of Adobe Flash.

10. Restarted my PC, Uninstalled flash and restarted my PC again.

've deselected ActiveX filtering in IE11.

Flash isn't available als a plugin in IE11.

Can anybody help?

Thank you.

------------------------------------------------------------------

Download the installation log files if needed: Gedeelde bestanden - Acrobat.com

[pwillener]

Try using the MSI installer https://fpdownload.macromedia.com/get/flashplayer/current/licensing/win/install_flash_player_18_acti...

[Mark_Barneveld]

With the MSI file I get the following error:

Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomerAction1, location: ...InstallAX_18_0_0_...

So I gues the problem is the ActiveX registration/installation?

[pwillener]

Can you post the contents of the FlashInstall.log file in C:\Windows\system32\Macromed\Flash

[Mark_Barneveld]

=O====== M/18.0.0.232 2015-09-08+11-41-40.509 ========
0000 00000010 "C:\Users\DESKAD~1\AppData\Local\Temp\{748674BF-8D75-4AB6-8CE4-DE19A35A661F}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 8 -au 1
0001 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0002 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0003 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2
0004 00001036 Software\Macromedia\FlashPlayer\SafeVersions/18.0 2
0005 00000020 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
0006 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
0007 00000013
0008 00000015 C:\windows\system32\Macromed\Flash\FlashUtil64_18_0_0_232_ActiveX.exe
0009 00000016 C:\windows\system32\Macromed\Flash\FlashUtil64_18_0_0_232_ActiveX.dll
0010 00000023 C:\windows\system32\Macromed\Flash\activex.vch
0011 00000019 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
0012 00001032 C:\windows\system32\Macromed\Flash\Flash64_18_0_0_232.ocx 80070005
0013 00000018
0014 00001032 C:\windows\system32\Macromed\Flash\Flash64_18_0_0_232.ocx 80070005
=X====== M/18.0.0.232 2015-09-08+11-41-42.819 ========

=O====== M/18.0.0.232 2015-09-08+11-46-28.143 ========
0000 00000010 "C:\Users\DESKAD~1\AppData\Local\Temp\{C2392C99-24ED-47C5-AC14-E5ABE6A26762}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 2 -au 4294967295
0001 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0002 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0003 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2
0004 00000020 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
0005 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
0006 00001015 C:\windows\system32\Macromed\Flash\FlashUtil64_18_0_0_232_ActiveX.dll 5
0007 00001015 C:\windows\system32\Macromed\Flash\FlashUtil64_18_0_0_232_ActiveX.dll 5
0008 00001015 C:\windows\system32\Macromed\Flash\FlashUtil64_18_0_0_232_ActiveX.exe 5
0009 00001015 C:\windows\system32\Macromed\Flash\FlashUtil64_18_0_0_232_ActiveX.exe 5
0010 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashUtil64_18_0_0_232_ActiveX.exe/ 2
0011 00000013
0012 00000015 C:\windows\system32\Macromed\Flash\FlashUtil64_18_0_0_232_ActiveX.exe
0013 00001025 C:\windows\system32\Macromed\Flash\FlashUtil64_18_0_0_232_ActiveX.exe:32
=X====== M/18.0.0.232 2015-09-08+11-46-29.531 ========

=O====== M/18.0.0.232 2015-09-08+12-22-37.527 ========
0000 00000010 "C:\Users\BARNEV~1\AppData\Local\Temp\{B7DE5E4B-BC43-43C9-AC56-760FDA194653}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 8 -au 1
0001 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0002 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0003 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2
0004 00000020 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
0005 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
0006 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashUtil64_18_0_0_232_ActiveX.exe/ 2
0007 00000013
0008 00000015 C:\windows\system32\Macromed\Flash\FlashUtil64_18_0_0_232_ActiveX.exe
0009 00000016 C:\windows\system32\Macromed\Flash\FlashUtil64_18_0_0_232_ActiveX.dll
0010 00000023 C:\windows\system32\Macromed\Flash\activex.vch
0011 00000019 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
0012 00001032 C:\windows\system32\Macromed\Flash\Flash64_18_0_0_232.ocx 80070005
0013 00000018
0014 00001032 C:\windows\system32\Macromed\Flash\Flash64_18_0_0_232.ocx 80070005
=X====== M/18.0.0.232 2015-09-08+12-22-40.272 ========

=O====== M/18.0.0.232 2015-09-08+12-26-59.552 ========
0000 00000010 "C:\Users\BARNEV~1\AppData\Local\Temp\{8D662AEF-9DA1-43A7-929B-7096B9062A04}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 8 -au 1
0001 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0002 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0003 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2
0004 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0005 00000020 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
0006 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
0007 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashUtil64_18_0_0_232_ActiveX.exe/ 2
0008 00000013
0009 00000015 C:\windows\system32\Macromed\Flash\FlashUtil64_18_0_0_232_ActiveX.exe
0010 00000016 C:\windows\system32\Macromed\Flash\FlashUtil64_18_0_0_232_ActiveX.dll
0011 00000023 C:\windows\system32\Macromed\Flash\activex.vch
0012 00000019 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
0013 00001032 C:\windows\system32\Macromed\Flash\Flash64_18_0_0_232.ocx 80070005
0014 00000018
0015 00001032 C:\windows\system32\Macromed\Flash\Flash64_18_0_0_232.ocx 80070005
=X====== M/18.0.0.232 2015-09-08+12-27-02.095 ========

=O====== M/18.0.0.232 2015-09-08+12-33-04.410 ========
0000 00000010 "C:\Users\BARNEV~1\AppData\Local\Temp\{1993BA2C-3806-4BB7-ACF4-CD5C100867ED}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 8 -au 1
0001 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0002 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0003 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2
0004 00000020 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
0005 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
0006 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashUtil64_18_0_0_232_ActiveX.exe/ 2
0007 00000013
0008 00000015 C:\windows\system32\Macromed\Flash\FlashUtil64_18_0_0_232_ActiveX.exe
0009 00000016 C:\windows\system32\Macromed\Flash\FlashUtil64_18_0_0_232_ActiveX.dll
0010 00000023 C:\windows\system32\Macromed\Flash\activex.vch
0011 00000019 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
0012 00001032 C:\windows\system32\Macromed\Flash\Flash64_18_0_0_232.ocx 80070005
0013 00000018
0014 00001032 C:\windows\system32\Macromed\Flash\Flash64_18_0_0_232.ocx 80070005
=X====== M/18.0.0.232 2015-09-08+12-33-06.984 ========

=O====== M/18.0.0.232 2015-09-14+09-18-36.942 ========
0000 00000010 "C:\Users\BARNEV~1\AppData\Local\Temp\{39AFB07D-1EEA-4073-A98C-34525B1A26E4}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 2 -au 4294967295
0001 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0002 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0003 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2
0004 00000020 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
0005 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
0006 00000013
0007 00000015 C:\windows\system32\Macromed\Flash\FlashUtil64_18_0_0_232_ActiveX.exe
0008 00000016 C:\windows\system32\Macromed\Flash\FlashUtil64_18_0_0_232_ActiveX.dll
0009 00000023 C:\windows\system32\Macromed\Flash\activex.vch
0010 00000019 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
0011 00001032 C:\windows\system32\Macromed\Flash\Flash64_18_0_0_232.ocx 80070005
0012 00000018
0013 00001032 C:\windows\system32\Macromed\Flash\Flash64_18_0_0_232.ocx 80070005
=X====== M/18.0.0.232 2015-09-14+09-18-39.241 ========

[_maria_ · Accepted solution]

Hi,

Do you have anti-virus software running?  If so, please disable it and try installing again.

--

Maria

[Mark_Barneveld]

I have McAfee. I disabled McAfee and the installation worked.

Strange.

Thank you for your support!

[_maria_]

Hi,

Thanks for confirming.  Which version of McAfee are you using?

I recently assisted another user experiencing the same issue, and McAfee ended up being the culprit.  Adobe actually uses McAfee and we don't encounter this issue (I install Flash Player dozens of times per week).  It could be a configuration setting with McAfee, but if this becomes an issue with more users we could reach out to McAfee.

--

Maria

[Mark_Barneveld]

McAfee Virusscan Enterprise + Anti-Spyware Enterprise

Version 8.8.0.1385

Good luck finding the issue. Hopefully this helps you further!