Please check in the admin console if the licenses have been assigned to the users or not.
thanks for your answer.
the administrator told me that the licenses have been assigned to the users in the admin console.
I will forward the answer to our administrator.
thanks a lot Sheena
You are welcome!
P.S. when using Adobe forums, please mark helpful/correct responses of Staff/helper, if there are any.
The administrator says that he has already done everything that but we have not yet possibilty to update.
Unfortunately I can't check his work.
Now he has downloaded the whole package again and informed us from which server we can download and install updated software...
Thanks a lot Sheena