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Can't get update for RH7

Guest
Feb 13, 2008 Feb 13, 2008

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When I used the Adobe updater (Help | Updates), I cannot get the updates I want.

When I went to the Adobe site, I can't get download the update either.

I was wondering if it was just me.

I am running Vista and use IE7.

Thanks.

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Community Expert ,
Feb 13, 2008 Feb 13, 2008

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I'll be trying on Vista later today but meantime what happens when you use the updater. Does it just hang, at what point etc?

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

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Guest
Feb 13, 2008 Feb 13, 2008

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Thanks for the reply

The updater just says that the file cannot be verified almost right away.

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Community Expert ,
Feb 13, 2008 Feb 13, 2008

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No options?

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Guest
Feb 13, 2008 Feb 13, 2008

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I attempted again to update, now it is downloading the updates.

I will keep you posted on the progress.

thanks.

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Guest
Feb 13, 2008 Feb 13, 2008

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I don't get any results when I go to Help > Updates. However, I am working with one monitor today when I usually have two, so there may be something popping up off of my screen that I can't locate.

There is nothing about this patch on Adobe's site if I go to Support (or Downloads) > Updates and choose RoboHelp. I'll keep looking for it there and try RH7's update mechanism when I have 2 monitors again tomorrow.

--Ben

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Guest
Feb 13, 2008 Feb 13, 2008

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BTW, using XP and IE6.

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Valorous Hero ,
Feb 13, 2008 Feb 13, 2008

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Hi there Ben

If you click Help * About RoboHelp HTML, what does the dialog report?

Cheers... Rick

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Guest
Feb 13, 2008 Feb 13, 2008

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Version 7.00.145. I believe that's the original released version of RH7.

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Guest
Feb 13, 2008 Feb 13, 2008

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Ok, now the updater went through, updated my Acrobat as well as my RoboHelp.

I guess there was either a glitch with my systme or Adobe's.

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Guest
Feb 13, 2008 Feb 13, 2008

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Yes, the new one is 7.01.100

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Valorous Hero ,
Feb 13, 2008 Feb 13, 2008

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Perhaps the server is busy?

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New Here ,
Feb 13, 2008 Feb 13, 2008

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I got the notice to update just now in fact. After the updater had completed and said everything was updated, I looked at About RH and it still had the old version number.

I had to restart my computer because of another reason and when I checked again it said 7.01.001.

So, something's not right somewhere for RH to not report itself as having been updated after it's been updated.

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Guest
Feb 14, 2008 Feb 14, 2008

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Still no luck today (with the 2 monitors). I click Help > Updates in RH, and absolutely nothing happens. Is my updater somehow broken?

How can I get a request to Adobe to put this patch on the RH updates page?

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Valorous Hero ,
Feb 14, 2008 Feb 14, 2008

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Hi Ben

Perhaps via the Bug Reporting/Wish Form?

Click here for the form

Cheers... Rick

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Guest
Feb 14, 2008 Feb 14, 2008

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LATEST
*Sigh* Okay. I was just hoping for some lightning-fast way of doing it.

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Resources
RoboHelp Documentation
Download Adobe RoboHelp