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Adobe Digital Editons freezes

New Here ,
Sep 17, 2015 Sep 17, 2015

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I have a Windows 8.1 Client. I installed Adobe Digital Editons 3.0. My account and the client are authorized. I can start the progam but when i click on library / Bibliothek the program freezes no error message. No further action possible and program must be closed with task manager. I have already tried the following:

Deinstallation and installation of version 2 - same error

Deinstallation and installation of version 4 - same error

Can anybody help?

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correct answers 1 Correct answer

Sep 18, 2015 Sep 18, 2015

Hi stephanie,

Please try deleting the Adobe_Systems_Incorporate folder, and see if that does the trick. For reference, see: adobe digital editions has stopped working.

Best,

Sara

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Community Beginner ,
Sep 18, 2015 Sep 18, 2015

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Same problem here. I installed the newest version, but that didn't solved the problem. I use Windows 7.

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Sep 18, 2015 Sep 18, 2015

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Hi stephanie,

Please try deleting the Adobe_Systems_Incorporate folder, and see if that does the trick. For reference, see: adobe digital editions has stopped working.

Best,

Sara

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Community Beginner ,
Sep 18, 2015 Sep 18, 2015

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Hi Sara,

Where's that folder? I can't find it.

Henk

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Sep 18, 2015 Sep 18, 2015

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Hi Henk,

It should be here: C:\Users\Administrator\AppData\Local\Adobe_Systems_Incorporate\...

Please let me know how it goes.


Best,

Sara

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Community Beginner ,
Sep 18, 2015 Sep 18, 2015

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It works (also with the newest version). However it was in a different folder, my own account folder (so C:\Users\Henk\...)

Thanks for your help. Appreciated. I can continue my work now.

regards,

Henk

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Sep 18, 2015 Sep 18, 2015

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So glad to hear you're all set, Henk!

Have a great weekend.

Sara

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New Here ,
Sep 20, 2015 Sep 20, 2015

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Thanks a lot it seems to work!

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Sep 21, 2015 Sep 21, 2015

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Great news! Enjoy the day.

Best,

Sara

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