Hello Anand and welcome to our user community
I know that oftentimes, when I'm installing software
products, I'm prompted that this or that is running and asked to
close applications. But more often than not, it's not harmful to
simply proceed through the installation while leaving the
"offending" application(s) open and the install proceeds perfectly.
I'm not saying this will be the case for you, only suggesting
that you try it if you haven't. Then again, some install
applications stop dead in their tracks until I close the offending
application(s). It could be that this is what Captivate is doing to
you. If so, some of what P_SJ suggested would hold true. The only
bit I tend to disagree with is the use of Photoshop. Really, any
container would work. Microsoft Word could store the captures or
you could use almost any other screen capture utility out there.
Hopefully this helps some... Rick