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COPY NOT ALLOWED problem unanswered!

New Here ,
Sep 21, 2015 Sep 21, 2015

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I've read many threads and I haven't found a fix.

I now own a kobo ereader.

I just bought a book from kobo.com

It says that the file type (.acsm) needs to be opened with Adobe Digital Editions and to follow the prompts.

Did that. I forgot at that moment that I had an Adobe ID, so I clicked the link to create one. I GOT AN ERROR on the site. So without any other choice, I went through with only authorizing the computer. What a mistake! Then I read threads on how to fix that and now I finally have my Adobe ID in there.

Now I DO get the option to add the book to my kobo, but then I get the copy not allowed error.

What good is this going to do me if I can't put it on the kobo?? How is this problem solved? This is beyond a refund issue.. I want to read the darn book on my ereader!

FUMING MAD - Lissa

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New Here ,
Sep 22, 2015 Sep 22, 2015

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Called Kobo. They said that since I did the authorization without ID first, Adobe has to refresh the file as new. Going to email Adobe and see what they say.

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