Good day :-)
I have a skin problem and I'd be really pleased if anyone can
help. It's been bugging us for weeks now.
Problem Summary:
We are using WebHelp Pro. The RoboEngine ignores our custom
skin, and serves instead a default skin. The problem happens only
on one of our RoboEngine servers. The other servers contain the
same RoboHelp projects, and the skin is served OK there.
Details of the problem:
* Problem occurs on one server only. We have a test server,
two production servers and a staging server. The configuration is
the same on all servers, as far as we can see. The skin is served
correctly on the test server and both production servers. It is
served incorrectly on the staging server.
* Problem occurs on all three web sites on the staging
server. Web sites are differentiated by different ports (80, 8080
and 8090). The same three ports are used on all other servers, and
all work correctly on other servers.
* Problem occurs when we access the web site via the
RoboEngine - custom skin is ignored. But when we access the site
directly via IIS, the custom skin is served correctly.
* I have tried publishing a really simple RoboHelp project to
the problem server - simply created a new project, changed the skin
colour and published. The changed skin colour does not show!
We are using:
RoboHelp HTML X5.0.1, build 606
RoboEngine version 4.0.83.0
IIS 6
Windows 2000
Any thoughts would be most welcome.
- Sarah