Error Message (RoboHelp HTML)

[jamess48761195]

Need some help.  Got a message that says:  Open project was cancelled or the application was unable to load database for:

........Salesbuilder2.cdp.

Need assistance.

[Captiv8r]

Hi there

What version of RoboHelp are you using?

Cheers... Rick

[jamess48761195]

Version 11

[Captiv8r]

Okay, so what I would recommend is to click Tools > Options. Then click the General section on the left side. Odds are you won't need to actually click it and it will already be selected.

Then on the right side, click to enable the option Clear project cache (.cpd file) before opening any project.

Click OK to dismiss the dialog, then try and open the project giving you trouble.

Cheers... Rick

[jamess48761195]

Rick,

  Cleared the project cache and still getting the error.

[surbhi_maheshwari]

Is this happening for newly created projects also?

Thanks,
Surbhi Maheshwari

[jamess48761195]

Yes

Sent from my Verizon 4G LTE Smartphone

[mdsameer87]

One probable cause can be user-access issue.  RH is somehow unable to load/execute database file. Can you please try creating/opening project from non user-area folder such as "C:\MyProjects..."

Thanks and Regards,

Mohd. Sameer

[jamess48761195]

Tried it on the local drive same error message

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[jamess48761195]

On 3 other systems its doing the same thing.

Sent from my Verizon 4G LTE Smartphone