I cannot install Flash Player. Each time I download the Installer and execute, the following happens. ------------ Connection failed ----- RETRY ---- then ------- Start the process again. WHY is this happening??? How can I solve the problem????

[Guest]

I cannot install Flash Player. Each time I download the Installer and execute, the following happens. ------------ Connection failed ----- RETRY ---- then ------- Start the process again. WHY is this happening??? How can I solve the problem????

[eswar6771017]

Hi georgej25191731,

Which Operating System are you using and what is its version ?

Thanks,

Eswar.

[Guest]

I am using several computer from my location. (1) Windows Vista Service Pack 2. All up to date. (2) Windows 8.1 Up to date. --- Hope this helps. I am just happy somebody responded.

Thanks

George

[eswar6771017]

Hi George,

To further investigate this issue, can you please provide us the following log files . If you have a few minutes, Please do the following:

1. Download the online installer from https://get.adobe.com/flashplayer
2. Create an empty text file named ADM.trace inside your %temp% directory.  The file extension itself is .trace, not .txt or anything else.
   • Vista and above: C:\Users\<YourUserID>\AppData\Local\Temp\

• To create the empty text file, navigate to the %temp% directory, right-click in an empty area and select New > Text Document
• Rename the new file to ADM.trace
  • Note: make sure file extensions are visible so that the extension is .trace and not .txt.  See Show or hide file name extensions - Windows Help

   3.  Run the online installer again until the error is returned.  

    4. Two files, Adobe_ADM.log and Adobe_GDE.log will be generated.  The files are located at the following location:

• Vista and above: C:\Users\<YourUserID>\AppData\Local\Temp\Adobe_ADMLogs
• Upload the files using the How to share a document instructions
• Post the following information in your reply:
  • URL to the uploaded log files

Thanks,

Eswar