Just lost Adobe Presenter 11 plug-in from PowerPoint

[KevinACarter]

Just lost Adobe Presenter 11 plug-in from PowerPoint. What is procedure to re-add the plug-in? Thanks.

[sidhartha]

HI Kacarter,

Please follow the steps mentioned in the below article. Let me know if you are still facing the issue.

https://helpx.adobe.com/presenter/kb/presenter-not-loading.html  

Thanks,

Sidhartha

[AidanMcManus]

Hi Sidharhta,

I am having the same problem. I followed the link you gave. I am getting the error message at Point 6 of the solution and the advice is to edit the registry. Please can you help me with this step: "Also, add one more Default DWORD with LoadBehavior set to 0." Should this be a new subkey labelled Default with the value of zero?

Thanks

Aidan

[sidhartha]

Hi Aidan,

In order to add default DWORD with LoadBehavior set to 0, follow below steps:

1. Right Click on Registry Details section, Hover over New and Select DWORD (32-bit) Value. D-word will get added. (See the attached image)

2. Rename it to "(Default)" and double click it to set value to 0 in hexadecimal base format.

Thanks,

Sidhartha Panda

Adobe Presenter Engineering Team

[AidanMcManus]

Hi Sidharhta,

I am still having the same problem. I am getting the error message at Point 6. I have edited the registry, screen shot below. Please can you tell me what to try next?

I am running Office 2016 and Windows 10.

Thanks

Aidan

[sidhartha]

Hi  Aidan,

Your screen shot shows corrupted registry entries.So just delete both the default and this should resolve your issue.

Note: Manually created default entry can be deleted and deleting the original default will make the default dword proper.

Let me know if you are still facing the issue, if yes we can have a connect session.

Thanks,

Sidhartha (sipanda@adobe.com)

Adobe Presenter Engineering Team.

[AidanMcManus]

Thanks for your efforts, Sidhartha, but i still have a problem.

When I try to delete the original (default) entry, Windows does not permit this.

Any ideas? A connect session would be good,

Thank you

Aidan

[sidhartha]

Drop me a mail so that we can have a connect session tomorrow.Let me know what time works best for you.

Thanks,

Sidhartha (sipanda@adobe.com)

Adobe Presenter Engineering Team.

[KevinACarter]

Well, I have wiped my computer and am I going to try an reload Adobe Presenter 11 and see if that works