Copy link to clipboard
Copied
Mozilla 41.0 was crashing a whole lot last 2 days, even with only 2 tabs open, closing the flash player helped very temporarily. I checked & there was a flash update, so I updated but it didn't go smoothly.
At https://helpx.adobe.com/flash-player.html, it shows the flash as updated. Within Mozilla, https://www.mozilla.org/en-US/plugincheck/ shows that I need an update from Version 18. At about:addons, it shows both 18 & 19 running with both "always activate". I manually de-activated 18 but when Firefox restarted it shows that both flash versions are still "always activate".
Suggestions?
Thanks,
Copy link to clipboard
Copied
Hi,
What OS version is this on? What is the file name of the installer you used (we have several different installer files and this will identify the exact one you are using).
Was Firefox open when you upgraded from 18 to 19?
--
Maria
Copy link to clipboard
Copied
Thanks for the assist, Maria.
It's Win 7 x64. I believe I tried it both ways (first with Firefox open and then with it closed) but am not 100% sure.
{I've since gone back & closed Firefox, started the installer, & let it reinstall. I didn't get any "you already have this installed" message, seemed to install fine. Didn't change any of the issues mentioned in original email.}
Here's what I used per my downloaded file: https://admdownload.adobe.com/bin/live/flashplayer19_ha_install.exe
Copy link to clipboard
Copied
Hi tonib12,
Launch Firefox and go to about:plugins. Look for the Flash Player version 18 entry. What is the path to this file? Go to this path and delete the file. Restart Firefox. Does it still detect the two versions?
You can perform a clean install:
--
Maria
Copy link to clipboard
Copied
Thanks, Maria.
That did it - only Flash 19 right now. However Firefox started crashing again regularly which it hadn't been doing as much since I had installled Flash 19. Might need to do the clean reinstall after all. Your directions will be very helpful. Thanks.