Flash player 19 hangs installing on Windows 10

[dwaddell]

The installer claims it will begin shortly but stays at 0%. Then when you kill it, it deletes itself from the download area. What gives?

[_maria_]

Hi dwaddell,

To investigate further, please provide the following:

1. The name of the installer file you are using
2. The two files, Adobe_ADM.log and Adobe_GDE.log, saved at C:\Users\<YourUserID>\AppData\Local\Temp\Adobe_ADMLogs
   1. Upload the two files using the instructions How to share a document
   2. Post the URL to the uploaded log files in your reply.

Thank you.

--

Maria

[dwaddell]

The downloaded file is

flashplayer19_ha_install.exe

Log files:

https://files.acrobat.com/a/preview/d6336eac-de56-43cd-b16c-127c439589f8

I am an administrator on this machine.

Dave Waddell

<http://www.computatest.com/> Computatest

Go where no electronic gauges can

+1-281-529-5640

[eswar6771017]

Hi dwaddell,

Thanks for providing the requested files.

Can you please create ADM.trace file inside the directory C:\Users\<YourUserID>\AppData\Local\Temp.

• Note: make sure the file extension is .trace and not .txt.

This helps in getting more detailed logs.

Run the online installer again and provide the two files Adobe_ADM.log and Adobe_GDE.log.

Thanks,

Eswar.

[dwaddell]

I went ahead an installed it with “Run as Administrator”. I haven’t had to do that in the past in fact in most cases the upgrade was automatic. This computer was upgraded from Windows 7 to Windows 10 at the end of July. I didn’t have this problem going to the previous version of Flash Player.

Dave Waddell

<http://www.computatest.com/> Computatest

Go where no electronic gauges can

+1-281-529-5640