SCORM Cloud Preview

[tam4426]

I'm receiving a 404 error when trying to Preview in Scorm Cloud, any advice?

[tarunjain]

Hi tam4426,

Can you please tell where are you facing this error?

1. after the course has been uploaded and LMS Preview window is launched.

2. before the course has been uploaded.

Can you please retry LMS Preview again? There might be a chance if SCORM server is down.

Thanks

Tarun Jain

[RodWard]

I'm also getting no good results from SCORM Cloud Preview.

This is what I see:

[RodWard]

After a minute or two the size of the black window changes to be the size of the project, which indicates something IS happening at the SCORM Cloud end.

But then nothing else happens.  This is just a three slide project with one intro slide, a True/False quiz question, and a Quiz Result slide at the end.  So the size of the project shouldn't be an issue, and there are no other objects in the project that should cause issues.

It just doesn't seem to play the project.

[tam4426]

I am receiving the same black screen as Rod above, except my screen indicates a 404 error, page not found.  I looked in the code files for the software and I can see the page is there.  However, when I try to launch the page, it indicates not found again.

[tam4426]

I am receiving the error in my course development when I click on the SCORM Cloud button.  It should launch the window giving the cloud information, however, I'm receiving the black screen only with 404 error.

I am running Windows 8 if that helps.

[tarunjain]

Hi Rod and tam4426,

Can you please answer following questions :

1. Rod and tam4426 : Which Project you are using, Responsive or Blank Project ? (If Blank Project, can you please tell what is project resolution ?)

2. Rod : Are you using Windows 8 ?

3. Rod : Did you faced 404 error at-least once ?

4‌. tam4426 - Can you please send the screenshot of your error also ?

Also , Please Try Clearing Preferences from utils folder of Captivate.

To do that :

1. Ensure that Adobe Captivate isn't running

2. Reset Captivate's Preferences

     > navigate to the folder where Captivate in installed on your computer.

     Note : On Windows, the default location is typically C:/Program Files\Adobe\Adobe Captivate 9 (32 bit or 64 bit).

               On Macintosh, the default location is typically Adobe > Adobe Captivate 9

     > Open the utils folder

     You'll find two files of particular interest withing the utils folder  CleanPreferencesMac and CleanPreferencesWin.bat

     > Double-click the file appropriate for your OS

Thanks

Tarun Jain

[RodWard]

I have tried with both Normal projects and Responsive that were created from scratch in Cp9 as well as projects created in earlier versions.  They all do the same thing.

The Blank and Responsive projects had resolution of the standard 1024 x 627.  The project from an earlier version was 995 x 627.

I am using Windows 7.

Cleaning Preferences as mentioned above via the utils folder CleanPreferencesWin.bat file does not fix the issue.

[tarunjain]

Hi RodWard,

I think you are facing this issue because of windows username having spaces.

Can you please tell me your windows system username ?

If you have spaces in your username.

Please try this :

1. Ensure that Adobe Captivate isn't running

2. Please unzip this folder : Shared Files - Acrobat.com

3. Rename CivetWeb.exe as CivetWebOld.exe from the location : C:/Program Files/Adobe/Adobe Captivate 9/SWF_Components/ws/ (32 bit or 64 bit)

4. Copy the new CivetWeb.exe to the same location.

5. Launch Captivate and try LMS Preview.

Also Please try to wait for some time when Error : 404 Page is displayed and let me know if LMS Preview window opens.

Thanks

Tarun Jain

Captivate Engineering Team

[RodWard]

Well I implemented the replacement of the CivetWeb.exe file, and while doing so DID resolve another issue I was having with Preview in Edge Inspect throwing a 404 error, it hasn't done anything to help my issue with Preview in SCORM Cloud.  I still get a small black screen open, then after about a minute it changes to a larger black screen matching the dimensions of my project...and that's all.  It doesn't show me any content.

The project is a Cp9 Responsive project with just three slides, one of which is a True/False question.  A Quiz Results slide at the end. Very simple.

[tarunjain]

Hi RodWard,

Can we have a connect meeting so that we can investigate the issue?

Please send a mail to tarjain@adobe.com.

Thanks

Tarun

[DouglasDH5]

Replacing the CivetWeb.exe solved the problem I was having of getting 404 errors trying to Preview as HTML5 in a browser. Yes, my Windows log in name has spaces (as mandated by enterprise IT.) <Insert tirade about making end-users  have to work hard to get Adobe products to work properly here.>

[Cognition66]

Hi DouglasDHS - how /with what did you replace the CivetWeb.exe file ?

[DouglasDH5]

The steps that worked to allow me to Preview as HTML5 in browser in Captivate 8 and 9 were provided in this thread. To repeat:

1. Ensure that Adobe Captivate isn't running

2. Please unzip this folder : Shared Files - Acrobat.com

3. Rename CivetWeb.exe as CivetWebOld.exe from the location : C:/Program Files/Adobe/Adobe Captivate 9/SWF_Components/ws/ (32 bit or 64 bit)

4. Copy the new CivetWeb.exe to the same location.

5. Launch Captivate and try LMS Preview.

[Cognition66]

Unfortunately did not fix the issue.

RodWard  - did you ever get this to work ?

tarunjain - is there a fix for this ?

[RodWard]

Nope.  It still doesn't work.  The last conversation I had with Adobe about it seemed to suggest the issue could be related to using Hardward Acceleration in the Video Drivers of my system.  But for some reason I cannot determine, I am unable to change this setting on my own system. It's greyed out.  So until I figure out what is going on there, I can't confirm whether or not that is now the issue.

All I get at the moment when I try to use SCORM Cloud Preview is a black screen in a small window.

[tarunjain]

Hi RodWard,

Meanwhile you can try turning off hardware acceleration in your system and try opening the LMS Preview.

Steps to turn off hardware acceleration in windows:

• Open Control Panel
• Select "Display"
• Click on "Change Display Settings"
• Click on "Advanced Settings"
• Select "Troubleshoot"
• Click "Change Settings"
• Set Hardware Acceleration to "None"

If settings in your system does not match above steps, please follow the below webpage.

http://www.wikihow.com/Turn-off-Hardware-Acceleration

Please restart your system after doing the above steps, launch captivate and verify if LMS Preview works fine.

Thanks

Tarun Jain

Captivate Engineering Team

[RodWard]

That option is disabled on my computer (I have full Admin rights) but I managed to find a place in the graphics driver settings that allows it to be disabled.

I reopened Captivate and tried again, but it made no difference.

I actually got this option to work ONCE when Captivate 9 was first installed.  My gut feeling is that this has something to do with a file or link being blocked.'

Perhaps you can tell me how this Preview in SCORM Cloud actually works?  Does the preview take place on my own PC, or are the files uploaded all the way to SCORM Cloud's servers so that the evaluation can take place there?

If the latter, perhaps the link to SCORM Cloud is being blocked by my virus checker or some proxy.  What URL would I need to allow so that it could get through successfully?

[Cognition66]

When I try and use SCORM Cloud, a pop up window appears advising "This service is no longer available.  To know more click here"  When you click on the link, it redirects you to Rapid eLearning | Adobe Captivate Blog

Why is the service no longer available ?

[tarunjain]

Hi Cognition66

Please try opening the following link in browser :

http://www.adobe.com/go/rustici_service_check

Do you see 'Not Found' page or something else?

Thanks

Tarun Jain

Adobe Captivate Engineering Team

[RodWard]

This is what I see:

[Cognition66]

Hi Tarun,

I see same as Rod - Page Not Found

[tarunjain]

Hi Cognition66,

Can we have a connect meeting so that we can investigate the issue?

Please send a mail to tarjain@adobe.com.

Thanks

Tarun

[tam4426]

The CivetWeb.exe response above resolved my issue.

Thank you!

[emilyb30705214]

I don't know if this will help anyone but I've spent about 2 hours fretting about this. When i previewing in the LMS and Scorm Cloud I kept receiving a 404 error... turns out i just need to remove an apostrophe from the exported file name