won't take password when installing

[janh19112644]

Clicked on downloaded Flash Player update and it prompts me to enter my password for Adobe.  I did and it would not take it.  I went to my Adobe account, reset my password and tried again.  It still won't take my password.  Any ideas to fix this?  Also, could I delete my adobe account and start again?  Can't figure out on their website how to do this.  Thx.  Jan

[_maria_ · Accepted solution]

Hi janh19112644,

This is the OS, not Flash Player, prompting for the password, so it would be your system password,  not Adobe ID.  Please see the FAQ What userid & password do I need to install Flash Player? for assistance.

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Maria

[janh19112644]

I tried to use my OS password too but that didn't work either.  Any suggestions?

[_maria_]

HI janh19112644,

The FAQ I linked to contains a number of resources for resetting the password.  Again, this is your OS that is prompting for the password and has nothing to do with Flash Player.

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Maria

[janh19112644]

Thank  you for your quick reply.  I will try that.