In ADE my Kobo is authorized, however my Kobo says the file is not authorized for this device - any ideas??

[kristenv74226131]

In ADE my Kobo is authorized, however my Kobo says the file is not authorized for this device - any ideas??

[dominic_michael]

Can you please try with the latest version of ADE.

[kristenv74226131]

I am using the latest version,. I only downloaded the program yesterday! its 4.5, is that the newest?

[dominic_michael]

Can you please confirm whether ADE & KOBO is authorized with same ID?

Also please try below solution.

• Deauthorize KOBO
• Mount in ADE and Authorize
• Now try moving the book and open in KOBO

[kristenv74226131]

Hi Dominic,

they are authorized with the same account. I have already erased the authorization, reauthorized, erased the books tried again, uninstalled ADE tried again, tried ADE V 3 and V 4.5 tried again.

I have also factory reset the Kobo twice with no change.

Kristen