Cannot continue installation

[Ridagold]

Hi,

Since a time ago with Windows 7, I couldn't update Flash Player (for both Chrome and Firefox) because of an error message saying "cannot continue because another flash player install or uninstall instance is active". With the update of Win 7 to Win 10 I believed that it would get fixed. But the error keep appearing. I could successfully update flash player to version 18 with standalone installers, but again, with the update to 19 I have the same error message. Worst, it was a message "uninstall previous version" so I downloaded the uninstaller and now I have neither 18 nor 19 install in my Firefox.With such apps like Task Manager and Process Explorer I could never find any instance of any installer running, so, I guess that it could be a Register entry that is not deleted. Or perhaps it's another thing.

I was looking for in this forum and others but couldn' find a suitable answer.

I hope you can help me (and forgive my english).

Thank you in advance.

[_maria_]

Hi Ridagold,

Are you using the online installer, or the offline installer?  If you're not sure which one, please post a screenshot ( see How to post a screenshot in the forum) of the installer dialog window.

--

Maria

[Ridagold]

Hi, Maria:

I tried both (also de offline msi) and both gave me the same error message. I attach the screenshot. It's in spanish, but the text is the same: "cannot continue because another flash player install or uninstall instance is active". Thank you for your attention.

[Ridagold]

Hi, María:

Are you there? Do you need more information?

Best regrards

[Carm01]

1) did you try rebooting?

2) try opening cmd window and running: " taskkill.exe /im flashp* /t /f "

That hopefully should kill flashplayer installs?

[Ridagold]

Hi, Carm01.

I tried rebooting several times, I look for some kind of command in msconfig and run and runonce branches of the Registry, In startmenu folder of Start Menu, in processes in Process Explorer and Task Manager. I finnaly issued the command that you kindly suggested me: I paste here the results, see for yourself (translated: process "flashp*" wasn't found).

Perhaps there is a way to manually install flashplayer by putting the files on the right places and creating the proper branches in the registry... I don't know what else to do.

Thank you for your attention.

Best regards.

[Carm01]

Give this a try :

http://sourceforge.net/projects/adobeflashupdater/

It will do all the hard work for you unless there is something significantly wrong with your system. I have used this literally hundreds of times, it just works.

Hope that helps in some way

Best regards

[Ridagold]

Hi, Carm01.

It was awsome, it really really worked. Solved all my problems. I will keep on using it.

All my grateful thanks to you.

Best regards (and forgive my english).

[Carm01 · Accepted solution]

Thank You much for your support! A simple one click solution that does all the work! If you don't mind to mark this as soled, would greatly appreciate it

Have a Good one