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quote:
Originally posted by: dr00t
Alright everyone, I have solved this issue. I hope it works for all of you as well.
You must have administrator privileges to successfully complete these instructions.
1. Follow the instructions to download the SubInACL tool from the Microsoft Download Center. Click Here
2. Install SubInACL.
3. Download the reset_minimal.zip file. Click Here
4. Extract the reset_minimal.cmd file to C:\Program Files\Windows Resource Kits\Tools\.
5. *Important: Be sure that both the subinacl.exe and reset_minimal.cmd files are in the same location here: C:\Program Files\Windows Resource Kits\Tools\.
6. Double-click reset_minimal.cmd.
7. This will open a command window and execute the SubInACL tool.
8. Do not use the machine while SubInACL is running.
9. When it is finished you will see "Press any key to continue".
10. Install the Flash Player from www.adobe.com/go/getflashplayer.
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quote:
Originally posted by: wongnog
Hey guys, I am having the same problems installing Flash 9 on IE7 with WinXP Pro SP3. I have run the uninstaller (checked the log and made sure everything was removed", run subinacl and the reset_minimal.cmd file, checked my active-x and IE security settings, have an administrator account, disabled all popup blockers and anti-virus programs (basically all my background programs are exited), but I still can't install the Flash Player 9 Active-X for Internet Explorer. I also can't install it from the Flash page which downloads it directly to IE7. Here is a copy of my install.log file, I hope this helps someone.
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quote:
Originally posted by: ZooeyC
Darren at Adobe,
Thanks for getting involved on this issue. My Flash has not worked in about two months.
I have followed all of your suggestions but still no luck. After performing all the fix steps and when attempting to install from the adobe.com/go/getflashplayer page I get a tn_19166 error message again. Also, when I ran the reset_minimal.cmd, which runs subinacl.exe in the registry, and I look back at what it did in the registry, the only message displayed over and over is (something like) "did not recogize subinacl as an internal or external command." Does this mean it is not fixing the registry problem?
Please let me know if you have any other suggestions to fix. Thanks.
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quote:
Originally posted by: Darren McNally - Adobe
If you’re having difficulties with the ActiveX installer on IE these steps will typically resolve the issue:
Try this first: Instructions for uninstalling and reinstalling the Flash Player:
1. First download the uninstaller to your desktop from here http://www.adobe.com/go/tn_14157
2. Before running this uninstaller be sure to read the instruction and close all running programs.
3. Open the following folder C:\WINDOWS\system32\Macromed\Flash
4. Run the uninstaller
5. What files are left in this folder? C:\WINDOWS\system32\Macromed\Flash
6. If there are files left, delete the Flash folder.
7. Install the Flash Player from here: ] http://www.adobe.com/go/getflashplayer
8. Test the Flash Player here: http://www.adobe.com/products/flash/about/
Also check your Internet Explorer ActiveX settings
Browser security settings should be chosen by you or by your system administrator. For single users who do not have an administrator, the Medium: Default Level allows you to view Flash content. For any Custom Level, ensure that both the "Download Signed ActiveX controls" and "Run ActiveX controls and plug-ins" options are set to "Prompt".
To change your security level:
1. Open Internet Explorer.
2. Choose Tools > Internet Options.
3. Select the Security tab.
4. Select Custom Level.
5. Find the section "ActiveX controls and plug-ins".
6. Set ' Download Signed ActiveX Controls' to Prompt.
7. Set 'Run ActiveX Controls And Plug-ins' to Prompt.
If you are having trouble, make sure that your Internet Explorer security level is not set to High or to a custom level that does not allow viewing of ActiveX controls.
Finally, it may be that you have incorrect permissions in the system registry:
To fix these Windows system registry permission conflicts you can use Microsoft’s SubInACL tool.
Please download Microsoft’s tool to your desktop.
http://www.supportflash.com/reset_min.zip
1. Login as the User that has the incorrect permissions in the system registry
2. unzip the “reset_minimal.cmd” and the “subinacl.exe” to the desktop
*** Make sure both files are on the desktop
3. Close out all applications
4. Run the “reset.cmd” file
5. It will open a DOS like terminal and start running through registry keys
6. When it is finished it will say “press any key to continue”
7. At this point you can download the latest Flash Player from here:
www.adobe.com/go/getflashplayer
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quote:
Originally posted by: drakontes
quote:
Originally posted by: Darren McNally - Adobe
Incorrect permissions in the system registry:
To fix these Windows system registry permission conflicts you can use Microsoft’s SubInACL tool.
Please download Microsoft’s tool to your desktop.
http://www.supportflash.com/reset_min.zip
1. Login as the User that has the incorrect permissions in the system registry
2. unzip the “reset_minimal.cmd” and the “subinacl.exe” to the desktop
*** Make sure both files are on the desktop
3. Close out all applications
4. Run the “reset.cmd” file
5. It will open a DOS like terminal and start running through registry keys
6. When it is finished it will say “press any key to continue”
7. At this point you can download the latest Flash Player from here:
www.adobe.com/go/getflashplayer
Thank you very much!
I tried uninstalling/reinstalling the flash player first, but no joy.
Changing my security settings didn't make any difference.
Ran reset.cmd file and that worked. Thank you very much!
Prior to running the reset.cmd file, CS3's Production Premium updater unsuccessfully attempted to install updates, several times. Each time I was prompted to reinstall my software. After running the reset.cmd file, the updater successfully installed all the updates and everything appears to be good to go.
I wasn't looking forward to uninstalling/reinstalling my software and it turns out I didn't have to...so thanks again.
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quote:
Originally posted by: dr00t
Alright everyone, I have solved this issue. I hope it works for all of you as well.
You must have administrator privileges to successfully complete these instructions.
1. Follow the instructions to download the SubInACL tool from the Microsoft Download Center. Click Here
2. Install SubInACL.
3. Download the reset_minimal.zip file. Click Here
4. Extract the reset_minimal.cmd file to C:\Program Files\Windows Resource Kits\Tools\.
5. *Important: Be sure that both the subinacl.exe and reset_minimal.cmd files are in the same location here: C:\Program Files\Windows Resource Kits\Tools\.
6. Double-click reset_minimal.cmd.
7. This will open a command window and execute the SubInACL tool.
8. Do not use the machine while SubInACL is running.
9. When it is finished you will see "Press any key to continue".
10. Install the Flash Player from www.adobe.com/go/getflashplayer.
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