The message exceeded allowable number of devices on my Tolino . But I have only 2 devices . What can I do?

[michaelas39218613]

The message exceeded allowable number of devices on my Tolino . But I have only 2 devices . What can I do?

[Anubha_Goel]

Hey michaelas39218613,

Could you please elaborate as what exactly you are trying to do.

Let me know the exact error message that appears?

What version of Reader you are using?

Hope to get your response.

Regards,

Anubha

[michaelas39218613]

Hey Anubha

I've been using an older Tolino Shine . About my e-mail address 2 Tolinos are logged. When I try to download a book from the eLibrary , comes the attached error message . I hope you can help me. Thanks.

authorization failed

With the registration of this product you exceed the maximum number of 6 devices . Please contact the Adobe Customer Support

(Adobe error Cause:

E_ACT_TOO_MANY_ACTIVATIONS)

Regards

Michaela

[Anubha_Goel]

Hi michaelas39218613

Please Contact Customer Care and seek help on the same.

You need to click on the 'Still need help? Contact us. ' blue bar at the bottom.

Regards,

Anubha

[michaelas39218613]

Hey Anubha

How can I reach the support ? I will always refer only to the forum .

[Anubha_Goel]

Hi michaelas39218613

Please ensure that you are logged in with your Adobe ID with which you have purchased subscription for Digital Editions, else you would be directed to forums only.

Regards,

Anubha

[michaelas39218613]

Thanks for your help. We could solve the problem .

[Sara_Forsberg]

[discussion moved from Reader forum]