Hi. I paid a monthly subscription the after Effects, but still there is no result. what should I do?

[narinan15860208]

[John T Smith]

Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account

-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

-https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

[narinan15860208]

Hi! Thanks for the quick response. But nothing happened . I did everything as you said . But there is no result . my account there is information about the purchase, but there is no product. Therefore, I would like to cancel the purchase . How to do it?

13.10.2015, 02:07, "John T Smith" <forums_noreply@adobe.com>:

Hi. I paid a monthly subscription the after Effects, but still there is no result. what should I do?

created by John T Smith in Downloading, Installing, Setting Up - View the full discussion

[John T Smith]

You MUST have a 64bit computer and operating system... what is your computer?

MINIMUM for After Effects and Premiere Pro http://helpx.adobe.com/premiere-pro/system-requirements.html

-Programs are not SUPPOSED to display or download if they will not install on your computer

Cancel https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

[narinan15860208]

[Del_Z · Accepted solution]

Hi narinan15860208,

If you are still having issues you may want to check that the language in which you installed After Effects matches the one selected in the CC Desktop App. Check out this discussion for more information: Re: Creative Cloud not showing apps.‌

You can also Contact Customer Care‌.

Let us know if you need additional assistance.

Best,

Del